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Delete fingerprint data from a deleted user account Windows 10 Hello

I had set up Windows 10 Hello with a fingerprint scan on my user account. I then created a new administrator account and deleted the first account. Windows Hello says that I have already used the fingerprint for another account, even though I already deleted that account. How do I delete the fingerprint data from the first account, so that I can set up my new administrator account with the fingerprint that I want to use?

Hi,

You can follow these steps on how to remove all fingerprints from your account:

1. Open the Settings app.

2. Click on the Accounts icon.
3. Click on Sign-in options on the left side, and click on Remove for Fingerprint under Windows Hello on the right side.

Let us know how it goes.

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I am having the same problem. The suggestion does not work because the remove button is not available. 

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There is no "remove" button.  I want to remove fingerprints on all accounts, including accounts that I have already deleted. This suggestion does not work.

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Hi,

For better assistance, we would like to know more information about your concern. What is the current version and build of your Windows operating system? You can check it by pressing Windows+R, type winver and then click OK. You can send us the window that you get about Windows and the screenshot that you get when you try to remove the fingerprint under Windows Hello.

Regards.

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i also have the same issue.

My Windows Version is 1703 (OS Build 15063.413)

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Hi Erry,

About your issue regarding your fingerprint data, please answer the questions:

  • Are there any changes made prior to the issue?
  • Have you try any troubleshooting steps?

Regards.

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Doesn't work only deletes the current fingerprint. I even reset computer to factory still didn't delete

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Follow these step to solve the problem:

1. Remove current fingerprint.

2. Uninstall fingerprint driver software (Control panel> Uninstall a program).

3. Restart your PC.

4. Reinstall fingerprint driver software.

5. Set your fingerprint.

N.B: There is may be more than one driver, uninstall them both. Before uninstalling make sure that you have the fingerprint driver software to install it again .

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Last updated May 15, 2024 Views 26,103 Applies to: