RizwanaAhmed

Dedicated video graphic memory is 0

System Information
------------------
Time of this report: 12/31/2013, 12:25:52
       Machine name: RIZWANA
   Operating System: Windows 8 Enterprise 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP EliteDesk 800 G1 TWR
               BIOS: L01 v02.18
          Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 16384MB RAM
Available OS Memory: 16296MB RAM
          Page File: 1576MB used, 15743MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics 4600
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_18E4103C&REV_06
     Display Memory: 1792 MB
   Dedicated Memory: 0 MB
      Shared Memory: 1792 MB
       Current Mode: 1360 x 768 (32 bit) (60Hz)
       Monitor Name: HP 2311 Series LED Backlit LCD Monitor
      Monitor Model: HP 2311
         Monitor Id: HWP293B
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HD15
        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3345 (English)
     Driver Version: 10.18.10.3345
        DDI Version: 11.1
     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: Thread
Driver Attributes: Final Retail
   Driver Date/Size: 10/29/2013 03:06:32, 12151296 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
Device Identifier: {D7B78E66-4752-11CF-9D7E-EE38BBC2C735}
          Vendor ID: 0x8086
          Device ID: 0x0412
          SubSys ID: 0x18E4103C
        Revision ID: 0x0006
Driver Strong Name: oem29.inf:5f63e534dd898f5e:iHSWD_w8:10.18.10.3345:pci\ven_8086&dev_0412
     Rank Of Driver: 00E02001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

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Replies (11)

John Rubdy

Hi Rizwana,

Dedicated video graphic memory can be changes in BIOS. It is one of the BIOS feature. I would suggest you to contact the computer manufacturer or refer the computer manual.

http://www8.hp.com/uk/en/support.html

Note: Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

You may also try updating the latest BIOS updates from the manufacturer’s website and check if it helps in changing video memory.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

John Rubdy
Forum Moderator | Microsoft Community

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RizwanaAhmed

even I've cleared the CMOS, but result still the same Please kindly give me away to check my builtin adaptor ram I would be very thankful to you

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RizwanaAhmed

HP didn't provide me any solution for that I've chat with them and mailed them no techincal solution now a days they 're treating their customers like Dell, they advertise allot after that ?????

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Naman R

Hi Rizwana,

There are three different things of a 'Total available graphics memory'
1. Dedicated graphics memory - RAM physically in the graphic card. Every graphic card has it. Built-in graphics solution don't have this.
2. Dedicated system memory - RAM in your system but ONLY used by the graphics solution built-in to your system (It is not applicable if you have a separate graphic card).
3. Shared system memory - RAM in you system that can by used by the graphic card or built-in graphic solution AND also used by your CPU.

You could change the amount of shared memory, if the BIOS allows it. You cannot change the amount dedicated system memory If you don't have a built-in graphic solution.

I would suggest that you download and install the Graphic drivers from the links provided below.

Download the drivers mentioned below:

AMD Graphics Driver for Integrated and/or discrete Graphics Solutions (Microsoft Windows 7/Windows 8/Windows 8.1) (International)

Intel Graphics Driver (64-bit) (International

NVIDIA 64-Bit Graphics Driver for Non-HDMI Graphics Cards (International

Hope the information provided helps.

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RizwanaAhmed

Respected Mr . Naman R Hello, I've tried HP driver 9.18.10.3204 ,it didn't resolved my issue. and all the available versions of Intel graphic drivers,but graphic dedicated memory 64 mb didn't came back I've updated bios but still the same one of my friend who is bechalor in computer software, he told me there must be 64 mb present in dedicated graphic memory. Hp checked my pc online but they couldn't provide me right answer. thanks for replying me Sir. If you know anyother way to get dedicated memory back so kindly tell me. Thanking you in anticepation

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Naman R

Hi Rizwana,

Dedicated memory is which provided by your graphic card itself. It is designed into your graphic card. It's fast and effective on your performance.

Shared memory is a part of RAM shared with graphic card. but it's much slower than dedicated memory.

The total memory is total of shared memory and Dedicated Memory.

In your case it is:

1695 - 1631 = 64

So you have 64mg dedicated memory.

To check the memory allotment please refer these steps:

Right-click on the Desktop and click Personalize.
Click Display in the bottom left corner of the Window.
Click the Change display settings on the left column.
Click the Advanced settings link to view a windows similar to the below example. As can be seen in this example, you can view the total available memory to the graphics card as well as the dedicated memory. The dedicated memory is how much memory your video card has.

Note:

To increase the dedicated graphic memory you will have to buy new graphic card.

Hope the information provided helps.

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RizwanaAhmed

Respected Mr. Naman R ,

Sir before my pc memory was Video dedicated 64mb,Shared memory 0,total system memory 1728mb. would you mind to tell me why this happened ,my pc is came with windows 8 I didn't upgrade from windows 7. would you mind to tell me perfect igb video card which have 128 bit and fully compitable with windows 8.

Thankyou Sir. Its so nice to helping me

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Naman R

Hi Rizwana,

Thank you for replying.

Shared memory is memory that's cannibalized from your system RAM to be used as additional video memory and it changes once you use it. So before the Video Dedicated memory was available 64 MB and now it is being shared.

There are many graphic card available in the market. The graphic card should be compatible both with the operating system as well as the Motherboard. Please check with the computer manufacturer for assistance on upgrading a graphic card.

Thank you.

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RizwanaAhmed

Respected Mr Naman R Hello

Thanks a lot for your kind advise . My built in memory canniblazied by windows 8.1 . I've installed it and removed it .so is there any other way to get back 64 mb. I've seen video cards on hp they all are GDDR 3, not gddr 5 please kindly advise me 1gb video card which have 128 bit or 256 bit gddr 5.

Thankyou very much

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A. User

Hello Rizwana,

Welcome to Microsoft Community Forum. We would be glad to help you.

Memory allocated to graphic card can only be changes from the BIOS as suggested by John Rubdy on January 2, 2014.

When do you get the error message?
Are you trying to buy a new graphic card?

DDR stands for Double Data Rate.

Hence,

   DDR2 = 2x DDRs Rate
   DDR3 = 2x DDR2s Rate
   DDR5 = 2x DDR3s Rate

In general, a GDDR5 is faster than GDDR3. In addition to being faster, GDDR5 draws less power. However, this only holds within the same card model number. So the GDDR5 version is both faster and more energy-efficient than GDDR3 versions of the same card.

But, the model number of the graphic card also plays a major role. So, a GDDR5 version of an older card might be slower than the GDDR3 version of a newer card.

I would also suggest you to get assistance from a local tech shop in case you need to buy a new graphic card.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to help.

Thank you.

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Last updated April 21, 2025 Views 5,252 Applies to: