CX_Freeze Fatal Error Cannot get zipimporter instance

I have a Dell PC with windows 10 that I purchased about 2 months ago. Now when I try to click on the start button or Cortana, I get:  CX_Freeze Fatal Error Connot get zipimporter instance. The pc then signs me out and back in, but the problem is not resolved. Any suggestions?
 

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Last updated September 13, 2019 Views 19,782 Applies to:
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Answer

Hi,

 

 

 

Thank you for posing here at Microsoft community.

 

 

Cx_ze Fatal Error Cannot Get Zipimport and other critical errors can occur when your Windows operating system becomes corrupted. Opening programs will be slower and response times will lag. When you have multiple applications running, you may experience crashes and freezes. There can be numerous causes of this error including excessive startup entries, registry errors, hardware/RAM decline, fragmented files, unnecessary or redundant program installations and so on.

 

 Method 1: I would suggest you to follow the suggestion provided by Ravinath and check if it helps. 

 

 http://answers.microsoft.com/en-us/windows/forum/windows_10-win_cortana/critical-error-start-menu-and-cortana-arent/84860df1-9b74-411f-a1ba-c4d6df0544ac?tm=1444062963267  

 

 

Method 2:

If the issue do not occur in Safe Mode, perform a clean boot and check. Setting the system in a clean boot state will help to identify, if any third party applications or startup items are causing the issue.

How to perform a clean boot in Windows.

http://support.microsoft.com/kb/929135

Note: Applies to Windows 10.

Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

 

Method 3:SFC Scan:
 
If the issue persists, I suggest you to perform a SFC Scan and check, if it helps.
 

System file check is a utility built into the Operating System that will check for system file corruption .The sfc /scannow command (System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions where possible.
 
Please click on the below link and follow the procedure to run SFC Scan.
 
Click on,
http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93  
 

 

Let us know if you need further assistance with Windows related issues. We will be happy to help.

 

 

 

 

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