Cumulative update KB4493509

Good afternoon,

I downloaded the cumulative update KB4483509 and when installing it failed at 94% and undid all changes. When I tried downloading again, it did not move to even reach 1mb. I did an update trouble shoot but it showed everything was okay. Please assist.

Regards

Pamela 

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Hi PamidzaiMakama
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

I recommend that you do a manual update for this KB.

1. Windows Key+X > Windows Powershell (Admin)
Type following (or copy and paste following) one by one and Enter

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

2. Type following in Windows Start Search box (Cortana) and hit Enter %systemroot%\Logs\CBS > Rename CBS.Log to something else.
If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer
Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc)

(Source - https://partnersupport.microsoft.com/en-us/par_...)

3. You can download the updates from Microsoft Catalog and update manually. Search for relevant KB in the Catalog.

Microsoft Catalog - https://www.catalog.update.microsoft.com/Home.aspx

Do let me know if you require any further help on this. Will be glad to help you.
Sincerely yours,
Vijay A. Verma @ http://www.eforexcel.com/

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Hi ,

Sorry to hear you're experiencing this issue!

I'm Ramzi, an Independent advisor, here to help you.


Can you please try to download the update in safe mode ?
Restart your computer
Hit F8 many times until you see the startup menu
Select Safe mode with network
Once on Windows, Try to download
Ramzi M

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Hi ,

You can try downloading the offline installer version of the update file thru the direct links in the official site below,
https://www.catalog.update.microsoft.com/Search...

The link below details the improvements and fixes of the update,
https://support.microsoft.com/en-sg/help/449350...

Regards,
Lee
________________________________________________________
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Hello Pamela,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Try installing 'KB4483509' manually using Update Catalog:

https://www.kapilarya.com/manually-download-and...

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
_____________________________________________________________________________________

Helping Windows users, since 2010 · Please remember to mark replies as answers, if they helps!

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Last updated July 9, 2019 Views 252 Applies to: