Thank you GBorn. I am the one who started the post on this subject on the AskWoody website. I'm glad it is getting attention.
Hi Jay119.
Perhaps you should also report this problem in the
HP support community forums and get HP's attention since the problem does not seem to be reported there yet.
I don't know if the printing problem with the KB4517211 update is limited to just certain HP brand printers or if it occurs on other name brand printers.
I posted the following in HP Support Community Forums (under InkJet Printers)
Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 and Printer Spooler Service
09-30-2019 10:42 AM
Product:
HP Officejet Pro 8210
Operating System:
Microsoft Windows 10 (64-bit)
The Microsoft Cumulative Update for Windows 10 Version 1903 KB4517211 is causing the printer spooler service to stop and the installed printer is no longer recognized. It is an HP Officejet
Pro 8210 printer though there are reports that it is affecting other HP printers too. It was suggested in the Microsoft Community forum that I post the issue here to gain the attention of HP personnel so they are aware of the matter.
When I go into services.msc I can start the spooler and my printer then reappears but as soon as I try to print the spooler service stops.
If I uninstall update KB4517211, my printer again works.
Considerations:
- Ran troubleshooter (printerdiagostic10) while update was installed and no issues were found.
- Tried to stop the update from downloading using Microsoft utility (wushowhide). It said the update was being hidden yet it still
installed.
- Posted issue in Microsoft COMMUNITY.
- Chatted with a representative at Microsoft ADVISORS who referred to me Microsoft ADVOCATE.
- ADVOCATE performed an In-place Upgrade with Windows 10. This did not solve the printer spooler issue so I first did a system
restore (successful) and then uninstalled KB4517211 (successful). Printer again is working.
Obviously, this is an issue with update KB4517211 but, as mentioned above, HP personnel should be made aware of the problem and hopefully, in conjunction with Microsoft, a fix can be developed
and made available.