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CTRL SHIFT ALT fn esc keys don't work

So for a while now my CTRL  SHIFT ALT fn esc keys have not been working and i have no idea why.

I've looked for solutions on a lot of different forums but all the suggestions are the same. 

I don't have sticky keys, the keyboard drivers are up to date and I only have one language and region set up.

I have tried everything but I have no idea why it doesn't work. I've been using the on screen keyboard because of this.

I have an HP Elitebook 6930p.

Hello I am a fellow community member here to help. I know this is frustrating

If your mouse and keyboard have stopped working properly after installation of a WIndows 10 update the following thread may hold the answer to fixing the issue for you

https://answers.microsoft.com/en-us/windows/for...(9e6a20aebe8b9a59737916fcb4876e17)(256380)(2459594)(je6NUbpObpQ-1MuzPGqxu3dLZcu1gVRroA)()

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I only recently updated my laptop to windows 10 

I was having problems with the keys before I updated it as well. I had windows 7 pro before I updated.

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I see. Have you tried a different keyboard? Perhaps the key on the keyboard itself have gone bad

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Restart your computer a few times to see if it helps.

Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Keyboards
Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

Try connecting the keyboard to a different USB port if its a USB wired keyboard.

Press Windows key + X
Click Device Manager
Expand Keyboards
Right click keyboard
Click Uninstall

Exit Device Manager then restart

Reset your BIOS defaults:

https://www.groovypost.com/howto/reset-pc-bios-...

Try the keyboard with another computer to see if it works.

Check for the latest driver updates for your computer.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Last updated April 19, 2025 Views 7,435 Applies to: