Hi,
Thank you for posting your query on Microsoft Community.
To assist you better I would like to know whether you had used this feature in the computer before or are you using the feature for the first time.
If you have a recent model laptop with a fingerprint reader, you can setup Windows Hello to log in to Windows using your fingerprint.
To do this, you’ll first need to set up a PIN to logon.
Here are the steps:
1. Go to Settings, then to Accounts, click on
Sign-in options. If you have a supported device, you’ll see the Windows Hello option. As you can see, It is required to first setup a PIN before the Setup button is activated.
2. To setup a PIN, you will need to login to Windows 10 with a Microsoft Account and add your PIN to your MSA profile. Enter your password in the field provided and then select Sign In.
3. Next, you need to set up a PIN and confirm it. Then select OK.
4. Next, select Set up under Windows Hello.
5. Select Get started.
6. Run your finger over the fingerprint scanner until the setup app reports completed. You can now optional add more/different fingers.
7. When you restart, you will be able to select Sign in Options and then sign in using your fingerprint.
If you have installed any third party Security application, I would suggest you to disable it temporarily.
Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to
install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Hope the information helps. Let us know if you need further assistance. We will be happy to help.
Thank you.
