creating a windows 10 account using a mypostoffice.co.uk email account

Hi, I am giving my laptop to my parents to replace their old one.  They have a mypostoffice.co.uk email address.  I have run the reset option and my laptop is now all ready to set up.  I am asked to give an email address to set it up.  If I give my @live.co.uk email address it is OK, but it does not recognise a @mypostoffice.co.uk address, how do I get round this and set my laptop up for them?

They currently use windows7 and outlook. and it works fine.

thanks

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Hello, 

 

Thank you for writing to Microsoft Community Forums.

 

1.    Are you seeing any error messages?

2.    Have you used the mypostoffice.co.uk address to create a Microsoft account previously?

3.    Is mypostoffice.co.in a work or organizational email ID?

I understand your concern, In order to get clarity and to assist you with appropriate troubleshooting steps, please reply with the answers to the above questions.

 

If you plan to share your PC with other people, consider adding accounts for them. It's always nice to share, and that way your friends or coworkers will have some personal space including separate files, browser favorites, and a desktop they can call their own. Refer the article on Set up accounts for more information.

 

Regards,

Sandeep Kumar M               
Microsoft Community – Moderator

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Windows 10 Professional

 

 

Версія

 

1803

 

 

Збірка ОС

 

10.0.17134.112

 

 

Серійний номер

 

CNU22727RW

 

 

Процесор

 

Intel(R) Core(TM) i7-2640M CPU @ 2.80GHz

 

 

Графічна плата

 

Intel(R) HD Graphics 3000

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vedok47 {windows}. {Skype}

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Thank you for your response.   My answers to the questions are

1.    Are you seeing any error messages?  

2.    Have you used the mypostoffice.co.uk address to create a Microsoft account previously? 

3.    Is mypostoffice.co.in a work or organizational email ID?

this is an active email address provided by MYPOSTOFFICE along with the phone and broadband service purchased by my parents, the email address was created by MYPOSTOFFICE as the account user name.  they currently use a laptop running windows7 and have a functioning email account although i did not set it up, clearly it can be done.

I dont understand the last question, perhaps the information above answers it.

As I said originally, I am not sharing a laptop with anyone, I am giving my parents my old one, which i have reset using the reset program.  the first question asked when setting it up from scratch is "what is the email address"  i have not been able to progress beyond this question with the @mypostoffice.co.uk email but I can do it fine with my @live.co.uk email address.

Can you help?


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Дякую! В мене спочатку була ця адреса на скайпі, а потім я вставив її в майрософт . Більше не використовував. Ноутбуком користуюся тільки я.

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Дякую! Спочатку був skype з адресою, потім вставив в micosoft. 

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" mypostoffice.co.uk"   таку адресу бачу вперше.

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Ноутбук купив з ВІНД 10. Ввійшов з допомогою скайп.

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Last updated May 7, 2020 Views 246 Applies to: