Crashing Win 7 64 - Corrupted Fonts?

Suddenly BSOD crashes on programs such as outlook 2007 (yes, even in safe mode), word 2007, photoshop & illustrator (if attempting to do anything font related)

Crashes when attempting to open fonts folder

Have gotten Bad Pool Header, System Service Exception and Page Fault In Non Page Area BSOD - The computer refuses to write a memdump, and I have checked to make sure that it's supposed to

Have run  sfc /scannow, Chkdsk, startup repair, safe mode, system checks of all nature and nothings coming back with any error.

Did a restore but problem exists

 

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Last updated November 1, 2018 Views 5,204 Applies to:
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Have gotten Bad Pool Header, System Service Exception and Page Fault In Non Page Area BSOD - The computer refuses to write a memdump, and I have checked to make sure that it's supposed to

Bug Check 0x19: BAD_POOL_HEADER

http://msdn.microsoft.com/en-us/library/ff557389%28VS.85%29.aspx

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

http://msdn.microsoft.com/en-us/library/ff558949%28VS.85%29.aspx

Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA

http://msdn.microsoft.com/en-us/library/ff559023%28VS.85%29.aspx


Update all drivers (graphic card driver). Also make a RAM Test:

http://memtest.org/


"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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Answer
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Hi,

·        What happened when you did an SFC scan? It the system report any errors?

·        What is the exact error message that you encounter in Blue Screen of death (BSOD)?

·        What happens when you try to use the font in Microsoft office applications?

·        What other system checks have you done to resolve the issue?

·        Does this happen only with Microsoft office applications, Photoshop and illustrator or with other windows applications such as Notepad, WordPad etc?

 

Step 1:

I would suggest you to restore the fonts to default and check whether the issue is resolved. Follow the steps mentioned below.

a.       Open Fonts by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Fonts.

b.      In the left pane, click Font settings.

c.       Click Restore default font settings.

Note:If you cannot see Appearance and Personalization in control panel then, change the ‘view by’ to ‘category’.

 

Step 2:

If that does not help, I suggest that you copy the Arial Font from a working Windows 7 computer and paste it to your computer.

a.       Copy the Arial fonts from the location, C: \Windows\Fonts from a working Windows 7 computer on a USB drive.

b.      Paste the font to the same location on your computer.

 

Disable automatic restart on system failure and provide us the exact blue screen error. Follow the steps mentioned below.

a.       Click on Start menu and click on Control panel.

b.      Click on System and click on Advance system settings.

c.       In the Start up and Recovery settings, click on Settings button.

d.      Uncheck the box Automatic Restart.

 

I would suggest you to check the links mentioned below.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

 

Thank you and Regards.           

Thahaseena M
Microsoft Answers Support Engineer.
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