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Crashing to a black screen during gaming on a completely fresh install of Win 11

I'm facing crashes where my laptop screen turns blacks and have to force restart, only when I am gaming. The laptop becomes completely unresponsive keyboard backlit on but no response.

Things I've tried:

  • Updated all drivers

  • Uninstalled and re installed GPU drivers multiple times using DDU

  • Re-installed windows

Laptop model: ASUS Tuf gaming a15

Serial number: N8NRCX10V66935A

CPU: AMD Ryzen 5 4600H with Radeon Graphics

GPU: RTX 3050 Laptop GPU

RAM: 8GB

Attracting Event log

https://drive.google.com/drive/folders/1qXVYs2UqE_YLYWLPqERd7efpbalvfVwq?usp=sharing

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My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today..

See if your computer is creating minidump files.

To find these files, this is the path "C:\Windows\Minidump".

First copy and paste all the minidump files you have to your desktop and store them in a ZIP file. Then upload the ZIP file to the cloud on a website like OneDrive, Google Drive or Dropbox.

Choose to share or right click and get the share link.

Please post the link to the ZIP file here so it can be reviewed.

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Minidump.zip

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The folder is missing the minidump file.

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Sorry, My computer is not creating mini dump. The folder is empty.

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Check if you have the "Minidumps" folder, the logs indicate that the files are being created.

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I have mini dump folder but folder is empty.Image

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Check if there is a folder with "Minidumps", sometimes two folders are created

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There's only one mini dump folder in my computer Image

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Ok, Try forcing Windows to show failed drivers and produce minidump files, enable Driver Verifier for this.

Make the BSOD happen 3 times and then see if the files were created.

Before running Driver Verifier, create a new system restore point.
https://answers.microsoft.com/en-us/windows/for...

If you have problems starting Windows after enabling Driver Verifier, follow these steps:

Start your PC, as soon as Windows tries to load (spinning dots appear), press and hold the power button for 5 to 10 seconds to perform a forced shutdown

Do this two or three times.

Windows will boot into the Recovery Environment.

Go to Troubleshoot > Advanced Option > Startup Settings and click Restart.

When restarting, press 4 to enter safe mode.

Open command prompt as administrator, run these two commands and restart your PC.

verifier /reset

verifier /bootmode resetonbootfail

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Made the BSOD happen 3 times

1 File was created

https://1drv.ms/u/s!Aq2khOj3kjWsghKwzQGs9WLBfj8X?e=j7OMNf

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Question Info

Last updated April 16, 2025 Views 31 Applies to: