[Crash] LiveKernel Event 193 / Parameter 810

Description:

I'm having an issue wherein if I don't use my PC. It just crashes by itself. Upon checking with Reliability History, these are the details.

How to solve this?

- - - 

Source

Windows

Summary
Hardware error

Date
‎29 ‎Feb ‎2020 7:47 am

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 193
Parameter 1: 810
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033

Files that help describe the problem
WATCHDOG-20200229-0747.dmp
sysdata.xml
WERInternalMetadata.xml
WERInternalRequest.xml
memory.csv
sysinfo.txt

Hi,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

To share files here, please see:

How to share diagnostic files/logs on Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Hi,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

To share files here, please see:

How to share diagnostic files/logs on Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...
Sorry, it's not crash but more of freezing wherein I can't move the mouse or type anything in the keyboard.

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Hi,

Thank you for the additional information.
To better understand the issue, Please see the article below on how to share System logs.

http://www.yourwindowsguide.com/2017/12/how-to-...

Content on the above blog is written by a Microsoft MVP so it is safe. However, do watch out for the ads.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Here's the system log:
https://1drv.ms/u/s!Aqy2YxPwsM5tiysQOqSKkNm7kq6t

Here are my PC Specs for more information (just in case):

  1. Motherboard: MSI B450M Mortar Max
  2. CPU: AMD Ryzen 3400G
  3. GPU: AMD Radeon RX 5500 XT
  4. 16GB RAM
  5. 250GB SSD

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Underclocking the entire pc.
Uninstalling and reinstalling latest and old drivers. Tried out 3 different driver versions.(Current version is 381.89)
Checked for overheating after an hour of gaming and getting 70C on GPU and 62C on CPU.

Took out and RAM, GPU and reseated it countless time. Made sure all fans are spinning in pc. Made sure all connectors are connected right.
PC is clean and lacks any dust.
CPU Thermal paste is replaced not too long ago with the right paste.
Plugging in and out the HDMI cable.

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No real help in the logs.

Are you overclocking?

Please tell if the issue exists in a clean boot state:
https://support.microsoft.com/en-in/help/929135...
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

Did this solve your problem?

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No real help in the logs.

Are you overclocking?

Please tell if the issue exists in a clean boot state:
https://support.microsoft.com/en-in/help/929135...

Hi Sumit,

No, I don't know how to enable overclocking yet.

The freezing only happens once in a while, for example.

When I'm not using the PC but it's turned on so I doubt I could get a reading of the error through a clean boot

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No issues. Please keep us updated if the issue exists in a clean boot state too.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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No issues. Please keep us updated if the issue exists in a clean boot state too.

Alright.

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Question Info


Last updated July 26, 2020 Views 1,166 Applies to: