CPU utilization - secure frame server helper

I am using a different antivirus, i.e. avast.

Are you suggesting the problem is with the antivirus? the computer is 30 days in use and this problem has been there from day 1.

Hi,

I have the same problem on my brand new computer (LG GRAM) with windows 11.

Have you found a solution?

Have a nice day

Natacha

Dear Natacha.

I found some post on web. Some of these post speak about Avast antivirus.

I bought a payment version of Avast and starting from it's installation I found problem with CPU usage.

I found some process (more than four), under the voice secure frame server helper.

I tried to uinstall Avast and these process stops.

CPU usage on my LG Gram passed from 60% to 5%.

Each of these process use more or less 10% of CPU.

Uninstall Avast.

Bye

Hi I am no computer techy but I have found a solution - so far. I have deleted two files in System32, I hope they don't re-appear as I know some files can.

The files were connected with Bio Recognition (I think). I don't use that to log in I just use a pin, I also cover my camera which may be part of the problem.

I have a new LG Gram17 (2023), these two files with their associated processes made my CPU go bonkers.

The processes were: Secure Biometrics and Secure Frame Server Helper, the respective files in System32 were Biolso.exe and fslso.exe.

I made a restore point and then deleted them but it was tricky because they are protected by Trusted Installer - You will find a walkaround to get round this on Google. Good Luck

Well the fix is still good but I encountered a new problem that I think must be related, that of

"Windows 11 Welcome Screen Stuck".

So I followed this fix: https://www.diskpart.com/windows-11/windows-11-welcome-screen-stuck-0725.html

I followed Method 3 Opt 1 (But didn't do the Safe Boot), I just disabled "Credential Manager".

Everything Ok for now but I will see how it goes.