Cowin E7 Bluetooth Headset Microphone Not Working

Hello, 

I recently purchased these headphones.

When connected to my Windows 10 computer using bluetooth, the microphone does not work.

I returned the pair and got a second one. Same issue. 

The microphone appears to work with other devices, but when it's hooked up to my computer the input is very faint (like I'm underwater).

My drivers are up to date. When I go to test the microphone in my computer settings, it only gives me the option to "Troubleshoot" but the Windows Troubleshooter doesn't come up with any solution.

I've disconnected and reconnected the headset multiple times. I have tried two separate headsets.

I have other bluetooth headsets that work fine with my computer.

Any help would be greatly appreciated.

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Hi, I'm Bianca, an Independent Advisor for Microsoft, an expert and a Microsoft user like you. I'm happy to assist you.

Sorry to hear you're experiencing this issue.

I hope this helps. If not, let me know if this does not work or if you've tried this already. I have another possible solution to try after this one.

https://windowsreport.com/cowin-headphones-blue...

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I have had mine for a year and have never been able to get the microphone to work.  Incoming sound works great but not the mic.  Troubleshooting shows "No Jack Information Available."

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Last updated August 24, 2021 Views 5,895 Applies to: