Corrupted Sound Service/Driver After Latest Creator Update

Hi Microsoft,

Ever since the last creator update, I've had peculiar sound issues that I did not have previously. Initially, my sound service was not starting at all, but with some tinkering and some restarts, I managed to at least get the service running again. However, now, every minute or so, if ever any application or service requires it plays sound or access the sound driver, it hangs until I either mute/unmute or change volume. This issue is affecting my work as I do not know whether I receive e-mails or Skype messages without remembering to change volume every minute, which is very annoying.

I have a Lenovo ideapad FLEX 4 with Windows 10 Home 64-Bit operating system. Sound controller is Realtek High Definition Audio, latest version.

Thanks,

Cory

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First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot
Scroll down, select Playing audio
Click Run the troubleshooter

When complete, restart your computer then check if audio is working again.

Press Windows key + X
Click Device Manager
Expand Sound, video and game controllers

Right click your audio adapter
Click Properties
Click the Driver tab

Is there an option rollback?
If so, click it.

Open Start, type: change sound card
Select the Playback
Right click your Speakers
Click Set as Default Device if it isn't already

Select your speakers
Click Properties
Click the Levels tab
Use the slider to adjust level
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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@Andre

I forgot to mention that I already tried using the troubleshooter, which would also hang unless I change volume, but it didn't change anything. Rollback is not available on my relevant sound controllers. My chosen sound device is already set to default.

I still have the issue. It's clear that something in that last creators update is conflicting with my sound drivers/controllers. Is there any way to simply revert to a previous version of whatever sound changes were made?

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I am going to recommend you downgrade to Windows 10 1703.

Step 1: download Windows 10 1703 from the following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Step 2: create a bootable copy
https://answers.microsoft.com/en-us/windows/wik...

Step 3: perform a custom install
http://answers.microsoft.com/en-us/insider/wiki...

There are some compatibility issues with Windows 10 version 1709 and older hardware or software. There is no explanation why a lot of these problems are happening in Windows 10 1709, but the release is significantly flawed. Software and Hardware that once worked in previous versions, just suddenly stops working in Windows 10 1709 after an upgrade and sometimes loses functionality or stability.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hi Cory. I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you.

Another thing to try is to open the Sound device controller in Device Manager reached by right clicking the Start Menu. Choose Driver tab, then Update, then Browse, then Let me Pick. Try any previous driver that was installed there which as of last version update now survive the upgrade but will not show on Roll Back button.

You can roll back Fall Creators Update Version 1709 to the older version until it matures: http://www.thewindowsclub.com/rollback-uninstal...

Then hide the Update using the Hide Update Tool so it doesn't try to force itself: https://support.microsoft.com/en-us/kb/3073930

If you want to try to reform it first go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
_________________

Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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I think rollback is my only option at this point, but I guess I waited on this for too long that I passed the limit of days I have to rollback. Is there any other way I can get back to version 1703?

Thanks,

Cory

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Step 1: download Windows 10 1703 from the following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Step 2: create a bootable copy
https://answers.microsoft.com/en-us/windows/wik...

Step 3: perform a custom install
http://answers.microsoft.com/en-us/insider/wiki...

There are some compatibility issues with Windows 10 version 1709 and older hardware or software. There is no explanation why a lot of these problems are happening in Windows 10 1709, but the release is significantly flawed. Software and Hardware that once worked in previous versions, just suddenly stops working in Windows 10 1709 after an upgrade and sometimes loses functionality or stability.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hi again Cory -

Yes you can download older versions here: https://tb.rg-adguard.net/public.php

Then burn to DVD with WIndows Image Burner, or write to flash stick using Rufus, making sure to set UEFI for GPT if you have UEFI BIOS, or Legacy for MBR if you have Legacy BIOS - you can check BIOS version in System Information.

Rufus here: https://rufus.akeo.ie/

Then follow these illustrated steps in this link which compile the best possible Clean Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...

You might first try installing Version 1709 because many users, including me, had problems with Version 1709 upgrade but it resolved by Clean Installing it. Here is the gold standard Clean Install which is better than you could pay any amount of money for: http://answers.microsoft.com/en-us/windows/wiki...

In that case you'd create the media using Media Creation Tool, try the version 1709 install, if it has problems then just delete the files out of the installation flash stick, replace them with the files copied from Version 1703 ISO you mount (by clicking on it) and it will remain bootable but with the newer version.

Media Creation Tool here: http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
_________________

Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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Last updated July 7, 2021 Views 1,864 Applies to: