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corrupt fileinfo.sys in win 10 - version 1703

Hello there,

Since a recent win 10 upgrade (about 5 or 6 days ago) I have a corrupt fileinfo.sys, which causes windows 10 (version 1703) to automatically try and repair itself, fails, then goes into a loop where you can try and load win 10 (which loops back to the same screen), go to advanced options, or turn off.

\windows\system32\logfiles\srt\SrtTrail.txt says....

Root cause found: 
---------------------------
Boot critical file f:\windows\system32\drivers\fileinfo.sys is corrupt.

Repair action: File repair
Result: Failed. Error code =  0x490
Time taken = 4281 ms

I have renamed this file to something else, and now windows boots normally (so far).

Should I try and replace it with a non-corrupt one, or just ignore its absence?

Is it really critical?

Would a copy from some other PC running win 10 - ver 1703 be OK to use?

thanks

Peter_625

***Post moved by the moderator to the appropriate forum category.***

Answer
Answer

Hi Peter_625,

A blue screen error can either be a hardware or software issue. When you said that you recently upgraded to Windows 10, does it mean that you are running Windows 8.1 or lower before? The fileinfo.sys is a part of the Windows operating system and cannot be deleted. Here the the try things you can try to troubleshoot the issue:

  1. Press Windows key + S and type Update device drivers.
  2. Press Windows key + S and type Command Prompt (Admin). 
  3. Type DISM.exe /Online /Cleanup-image /Restorehealth and press Enter.
  4. Once it's done, type sfc /scannow and press Enter.
  5. Restart your computer.

Let us know how it goes.

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Last updated May 15, 2024 Views 3,225 Applies to: