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Contacting Microsoft Support

I'm trying to contact Microsoft Support to raise a technical issue, and have just renewed my 'Answer Desk Assure' subscription.

I've worked my way through the answer desk website to where I can book a phone call to -

If I select either the 'Call Me Back' or 'Arrange a Call' options, I can get a confirmation that my request has been confirmed; however, I do not receive a call back and their suggested time lines have been missed.

You are better using the online Chat to a Microsoft Tech. Make sure that you note the reference number then you can go back at a later date without having to explain your problem over again if you need to.
Microsoft Office Professional 2021
Microsoft Office Home and Business 2019
Microsoft Office Home and Business 2013
Microsoft Office Professional 2003
Windows 10 Professional
HP ProBook 470 G4

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I don't have the facilities for an 'online chat'.
The bitterness of poor quality remains long after the euphoria of meeting the schedule has been forgotten.

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Ian

Sorry, I don't understand. I can see on the image you have posted there is a link to 'chat'?

  1.  Log in to Azure Management Portal
  2. Click on the top right of the webpage, where is shows your subscription detail.
  3.  It will bring relevant option. Click on Support

Now, once you have reached Contact Microsoft Support:

1. Chose relevant subscription under which you are facing issue.

2. Chose Support Type:  Billing or Technical

3. Then Country and Language as applicable.

4. Press Create Ticket.

Once you press Create Ticket , you will be asked to fill some relevant information  based on your requirement and press Continue

 Verify your Contact Information on next page and Press continue.

  • You will Reach Page “Describe Your Problem”  . Fill appropriately and Press Submit.
  • From: Microsoft Azure Support Team Blog

    • Microsoft Office Professional 2021
    Microsoft Office Home and Business 2019
    Microsoft Office Home and Business 2013
    Microsoft Office Professional 2003
    Windows 10 Professional
    HP ProBook 470 G4

    1 person found this reply helpful

    ·

    Was this reply helpful?

    Sorry this didn't help.

    Great! Thanks for your feedback.

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    By 'chat' I thought it meant 'have a conversation by microphone'.

    I've had a very good session with a MS tech and, although my issue has not been resolved (it involves a third-party). I've been able to move it forward somewhat.

    The bitterness of poor quality remains long after the euphoria of meeting the schedule has been forgotten.

    Was this reply helpful?

    Sorry this didn't help.

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    Question Info

    Last updated December 19, 2019 Views 184 Applies to: