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Constant Black Screen/Hardware Error

Hello-

I have been having a consistent issue for the better part of a year now where I will be playing a game such as Overwatch, Call of Duty, Marvel Rivals, etc. and my screens will flicker to black. I can hear my fans pick up speed and get kind of loud. I can still sometimes hear application sounds in the background, but the displays shut off and I have to force restart it to power it back on again. I have tried so many different things to try and fix this problem. I have used DDU to uninstall and reinstall my graphics drivers MANY times, which will sometimes get it to work for a day or so, but it will start crashing again. A couple months back, I updated my BIOS successfully, I completely reset my PC and did a fresh install of Windows 11. This worked for actually about a week before the crashing started again. I have tried lowering my monitor refresh rate, that doesn't work. I don't believe I am overclocking, nor do I have XMP enabled. I have two recent mini dump files from separate hardware crashes that I will attach the onedrive link for below. I'm at a loss. I don't know if it's actually a hardware issue or if it's something else.

I also used to get an error with the Desktop Windows Manager (which I sometimes still do get), but it's not consistent in the event viewer.

My specs:

Monitors - Samsung Odyssey G50A

SSD - Crucial P3+ 1T

RAM - G Skill Trident Z 16.0 GB

Graphics Card - NVIDIA GeForce RTX 3080

Processor - AMD Ryzen 7 5800X 8-Core Processor

PSU - 850W EVGA

Windows 11

Mini Dump Files:

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It might be latest Windows 11 update. I got bluescreen two times already in a Warzone and CPU temperature looks higher before the update.

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Hi, I am Dave, I will help you with this.

Your dump files both indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash, there are no other contributory factor listed.

I understand you have already used DDU to replace the Nvidia drivers already, the best option is to repeat those steps, and try installing a couple of versions of the drivers Nvidia provide on their website around version 561 to try to find a version of the drivers that is stable on your system.
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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Thanks for your response, I will go ahead and try to install an older version of the NVIDIA driver and see if that helps. Any reason why my hardware wouldn't be able to hold the newest driver updates? Is that a sign that I should maybe think about upgrading soon?

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I do not see any indication of a hardware issue on your system, the Nvidia drivers are a major source of BSOD's lately on many peoples systems.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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I did go ahead and rollback to version 561 and am still getting the black screen error. I do have some errors in my event viewer that I will share, even if they are nothing, I'd just like to cover all my bases. I did notice in the last crash, I had alt tab'd away from a fullscreen game into Discord - not sure if this was just a coincidence or not. Here are the errors I'm encountering:

Image

Image

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Those events do not list the underlying issue, if you have any new minidump files, please upload them for analysis.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Gotcha - here is the most recent minidump file from tonight:

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Your new minidump file also lists the graphics drivers as the cause of that latest crash, there is no other contributory factor listed.

Try installing a couple of other different versions of the drivers to try to find a version that is stable on your system.
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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I've tried about 10 different versions and have gone back and forth between game ready drivers and studio drivers and am still encountering the BSOD, about 5-6 times a night until I give up for the night. I think I am going to try and switch out to another graphics card to see if that resolves the issue.

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Last updated April 16, 2025 Views 29 Applies to: