Connected Devices Platform: Excessive CPU Usage

According to my machine's task manager, SERVICE HOST: CONNECTED DEVICES PLATFORM USER SERVICE is consuming about 40% to 50% CPU usage.  (Don't know if I stated that correctly.)  Anyway, this is causing the fan on my tower to run very high and constantly.

As far as I know, the Connected Devices Platform should run at startup, and then quieten down.  Mine does not do that.

Any ideas on what might be wrong and how I can fix this?  That whining fan is driving me nuts!

 

Question Info


Last updated February 18, 2019 Views 2,643 Applies to:
Sfc.exe /scannow
Dism.exe /online /Cleanup-Image /StartComponentCleanup
Dism.exe /Online /Cleanup-Image /RestoreHealth

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This maybe an issue with a system file being corrupt.
You can try a couple things.

Right click your start button and select Command prompt (Admin) to bring up elevated Command prompt.
In Command prompt type sfc /scannow and press enter.
Restart the computer.

If that doesn't work then try this,

Right click your start button and select Command prompt (Admin) to bring up elevated Command prompt.

In the Administrator: Command Prompt window, type the following commands.
Press Enter key after each command:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

Important: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions.
To close the Administrator: Command prompt window, type Exit, and then press Enter.
Restart your computer.

If none of that works then you will need to run a repair upgrade.
This will not remove apps or data but recommend you run a back up just in case.
See link by Andre on how to do this.

https://answers.microsoft.com/en-us/windows/for...

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Hi. AndréStrydom

Follow these steps. I hope it helps.

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:
Open Start, type: CMD
Right click CMD
Click Run as administrator

At the Command Prompt, type: sfc /SCANNOW
This will check for any integrity violations

Restart your system

2 people were helped by this reply

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