Conflict between McAfee and Windows 7? Driver updates needed?

Hi all,

I have recently been trying to uninstall my McAfee Total Protection but when restarting my laptop I get the blue screen and it crashes. I have Windows 7.

The only way to continue is to do system restore.

I have run "whocrashed" which has detected the following reason for the crash (which I have copied and pasted)

Can anyone tell me what it means please? Thank you

On Sat 19/03/2016 12:36:04 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031916-22916-01.dmp
This was probably caused by the following module:
ndis.sys (0xFFFFF8800169F686)
Bugcheck code: 0xD1 (0x10, 0x2, 0x0, 0xFFFFF8800169F686)
Error:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\ndis.sys
product:
Microsoft® Windows® Operating System
company:
Microsoft Corporation
description: NDIS 6.20 driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sat 19/03/2016 12:36:04 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module:
athrx.sys (athrx+0x2EDF7)
Bugcheck code: 0xD1 (0x10, 0x2, 0x0, 0xFFFFF8800169F686)
Error:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\athrx.sys
product:
Driver for Atheros CB42/CB43/MB42/MB43 Network Adapter
company:
Atheros Communications, Inc.
description: Atheros Extensible Wireless LAN device driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: athrx.sys (Atheros Extensible Wireless LAN device driver, Atheros Communications, Inc.).
Google query:
Atheros Communications, Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL

Hello,



Thank you for visiting Microsoft Community.

 

As per the description, I understand that you’re facing issues uninstalling McAfee and also getting a blue screen error. I will certainly help you with the issue.

 

Method 1:

Refer to the link mentioned below and check if this helps in uninstalling McAfee:

How to uninstall or re-install supported McAfee products using the Consumer Products Removal tool

 

 

Method 2:

Perform Clean Boot and check if that helps.

 

Please refer to the link mentioned below to know how to perform Clean Boot:

https://support.microsoft.com/en-us/kb/929135

 

Important Note: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual in the link provided to return your computer to Normal startup mode.

 

Method 3:

Refer to the link below on Resolving stop (blue screen) errors:

http://windows.microsoft.com/en-IN/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

 

Hope this information helps.

 

 

Reply with the status of the issue.

Regards,
Ankit Rajput

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thank you for your help Ankit.

I did some research into the drivers mentioned on the crash report and checked for updates.

I found that driver updates were needed and so I installed these and then I was able to successfully uninstall the existing McAfee products.

Everything is now working :-)

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 21, 2025 Views 662 Applies to: