Computer shuts down instead of restarting


I have been having this issue for a while now. I have reinstalled the pc, complete clean installation, changed disk, added memory... all to no avail. Wheneveer I want to restart, the laptop just shuts down. I am keeping up with all sorts of updates.

I have a ASUS S551LN, with 480GB SSD and 12GB RAM, Nvidia 840M 2GB, i5 4200

For a while, I managed to fix the problem by changing the Minimum/Maximum Processor Rate in the Power options to 100%. Worked for a bit and then it started again.

This is driving me insane as nobody can figure it out. I have been in chat with microsoft support more than once, they have remotely logged into my laptop and performed some test to see what the issue was and never found it.

Sometimes (not all the times), if I do a Selective  Startup by disabling all services but Microsoft's, it will restart normally and then start again.

Please help!

There can be several causes but to start with, you can try following. Please try these options one by one and check after each option.

1. Troubleshoot Power
Type troubleshoot in Cortana Search > Click Troubleshoot > Scroll down > Click Power > Run the troubleshooter > Follow on-screen direction.

2. Restore Default for Power Settings
Windows Key+I > System > Power & sleep > Click Additional power settings to open Power options > Click Change Plan Settings > Click Restore default settings for this plan

3. Disable Fast Startup
Reach to Power options as in previous step > Click Choose what the power buttons do > Click Change settings that are currently unavailable > Scroll down to Shutdown settings and uncheck Turn on fast startup > Click Save changes

4. Uninstall / Install Battery Driver (Only for laptops)
Shut down your computer > Detach power chord > Remove battery (if fixed no need to remove) > Attach power chord > Reboot your computer
Windows Key+X > Device Manager > Expand Batteries > Right-click Microsoft ACPI-Compliant System > Uninstall > Shutdown the computer > Remove the power chord > Attach your battery > Attach your power chord > Reboot the computer to automatically install the driver

5. I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Question Info

Last updated June 21, 2021 Views 12,402 Applies to: