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Computer Shuts Down and Restarts at Random

Hello, I've been having an issue with my computer for the past week where it would shut down at random and restart multiple times a day. Similar to what the following person on this thread is experiencing: 

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-restarting-at-random-times/f4a7196d-cda2-40a0-98f3-61c4642fdd51?page=1

This is my system log from when my computer was shutting down the most: https://1drv.ms/u/s!AheNlX_BZlY5agC8PkJic3wen9E?e=yPbg9g

This is my current system log: https://1drv.ms/u/s!AheNlX_BZlY5a49-JUasW8DA9Rw?e=0cerye

How do I determine what driver is causing the shutdowns from looking at the logs? What's weird is that for the past few hours my computer has been fine, but I'm afraid it'll happen again. 

Let me know if you need anything else.

Hello Fred, 

As you provide the said thread also with your issue. did you already perform the troubleshoot of what's in the thread you also referring with your same issue? if it's not, can you provide your system specifications? please follow these steps to check your full specifications of your personal computer:

1. Click Start Menu and go to Run / or Press Windows Key+ R for shortcut.

2. After, type 'msinfo32' in Run and click Enter.

I'll be waiting here for the results. you can screenshot and send it here. 

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The only thing I did differently yesterday was preform another windows clean install while keeping my apps and files again. I tried it a few days ago as well and it didn't help with the shutdowns.


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Hi Fred,
Kernel-Power 41 (63) error mostly means the problem with power supply unit. Can you replace it for checking?
Or carefully look at motherboard and PSU for leaked or swelled up capacitors (little barrels).
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That doesn't sound good, I was hoping it wasn't a hardware issue. I'll take a look 

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Unfortunately Kernel-Power 41 (63) means problems with hardware - PSU, CPU power converter on motherboard, C-states operating in BIOS.
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Yikes okay I guess I'll start off by replacing the PSU or just having this computer looked at before my warranty expires. Thank you for your response.

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Use the warranty before it expires.
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I sure will, I greatly appreciate the advice. 

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Last updated April 18, 2025 Views 3,158 Applies to: