Computer crashes with Blue Screen error: 116 referencing nvlddmkm.sys

original title: Computer crashes with BSOD error referencing nvlddmkm.sys

While running a game, my computer froze and then crashed, giving a BSOD error, referencing a 'nvlddmkm.sys' file.


Upon restarting, the computer displayed a slight distortion of the Windows 7 Logo and then froze, requiring a force shutdown. Every attempt to startup failed until I booted the computer in Safe Mode. Once in Safe mode, I received the following error:

"

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7600.2.0.0.768.3

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               116

  BCP1:                                                    FFFFFA800A96D010

  BCP2:                                                    FFFFF8800FFA7FD0

  BCP3:                                                    0000000000000000

  BCP4:                                                    0000000000000002

  OS Version:                                          6_1_7600

  Service Pack:                                       0_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\061310-20451-01.dmp

  C:\Users\Owner\AppData\Local\Temp\WER-40014-0.sysdata.xml

 

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"

Never before, had I had this problem. I then proceeded to reinstall the Nvidia graphics driver for the Nvidia GT 230 and tried restarting the computer, but I received the same problems. After an hour or so, I disabled the Nvidia graphics driver, and the computer started up normally, albeit without some unusual blue lines running across the screen. I have not been able to get any useful help from HP or Nvidia regarding these problems and I was wondering if Microsoft could shed some light on what could be done to fix it.

 

Computer Model: HP Pavilion Elite e9160f

Intel 2 Quad Core Processor q9300

NVIDIA GeForce 230

8GB DDR3 RAM

1 TB HD

Windows 7 Home Edition

The computer is almost 6 months old and is still under warranty.

 
Question Info

Last updated June 7, 2018 Views 10,206 Applies to:

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What drivers are you using for the video card?

Are you using the latest WHQL certified driver available form NVIDIA?:

http://www.nvidia.com/object/win7_winvista_64bit_197.45_whql.html

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Currently, I am using the 'Standard VGA Graphics Adapter' as my graphics until I can find a fix.

 

And yes, I have tried the latest WHQL certified driver from NVIDIA. Pre-installed on my computer, was the 2009 and the March 2010 update, all of which have also failed.

 

This actually also happened last week, where the solution that HP came up with, was using the system recovery and restoring my system to factory settings, however this took 4 tries before the computer did not crash after the process. This time, I managed to catch the BSOD before it disappeared and the error codes in Safe Mode, so I am pursuing a permanent solution to this problem.

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The problem appears to be with the video drivers or the video card.

Here is a link to the error you are receiving with some general information:

http://msdn.microsoft.com/en-us/library/ff557263(v=VS.85).aspx

Have you always had this problem?

Also, it may help to look at the minidump files from the crashes, so can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

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After the initial post, I was reading around and decided to find the Minidump to post... however, for some strange reason, the Minidump is completely empty and there is nothing in it.

 

I also tried to do a disk check, however before it could even start, it said there was an error and gave me the code: '766f6c756d652e63 3f1' before freezing up.


And no, this is only the second time I've had this problem. The game I was playing had never done this in the 3 months I had played it... this is a first for me.

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Try doing the disk check this way:

Right-click on the drive you want to check > Properties > Tools > Check now under "Error checking"

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Hi,

Check this thread for information on using BlueScreenView, MyEventViewer, and other methods
to troubleshoot BlueScreens - top 3 replies.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

=============================================================

References to Vista also apply to Windows 7.

Have you updated your display/video or other major drivers lately - check in Control Panel -
Windows Updates to see if a driver has been loaded there. Use the generic troubleshooter below
and when you get to the driver section use the methods in the next message and then return to
the troubleshooter as needed. In rare cases the antivirus/antispyware/security programs can
cause this error.

Also check with System Maker and Video/Display adapter's Support as there could be known
issues - also check in their forums.

BCCode : 116    0x00000116

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt
to reset the display driver and recover from a timeout failed.

BCCode: 116     0x00000116  <-- read this
http://www.faultwire.com/solutions-fatal_error/Attempt-to-reset-the-display-driver-and-recover-from-0x00000116-*1275.html

--------------------------------------------------------------------------------

The inclusion the 116 error code in the troubleshooter is only coincidence and holds no specific
meaning (other than driver caused bluescreens do occur with some frequency).

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of
Windows. TIP - Options - Advanced Filter allows you to see a time frame instead
of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

-------------------------------------------------------------------------

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above is
preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers (Windows 7)
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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I have checked the event viewer, and with each attempt, a ton of errors are logged.

 

This is the most common:

 

"The NVIDIA Display Driver Service service depends on the nvlddmkm service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it."

 

Unfortunately, none of the potential solutions suggested above worked :\

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Check MyEventViewer at the time of the actual BSOD or a second before it.

Did you update your video driver manually as suggested?

Did you check or uninstall your antivirus/security programs?

There is a lot of checks and possible solutions in my reply and they usually do work when
they are tried.

You should also check with Nvidia Support and their forums for known issues.


Nvidia Communities/Forums
http://www.nvidia.com/object/nvidia_zones.html

Nvidia - Drivers
http://www.nvidia.com/Download/index.aspx?lang=en-us

Nvidia - Support
http://www.nvidia.com/page/support.html


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Tried everything, still no solution. I've heard that you could try taking out and putting the NVIDIA card back in... but I'm really reluctant to do that.

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