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Computer crashes randomly after sitting idle

Hey guys, 

New poster here and im hoping I can get some help. I've tried researching and fixing this on my own but the problem keeps happening. My computer will (seemingly randomly) crash after sitting idle for several minutes. It goes to a blue screen and will produce a couple different WHEA errors. What info can I provide to help you, help me diagnose and fix this. I've run memcheck w/o any issues. Updated drivers, reinstalled windows multiple times and on multiple hard drives. Nothing seems to fix the problem. 

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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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Hey Thanks for getting back w/ me. I some how opened this in Edge and couldn't find the saved link in my chrome or IE browers lol. I was finally able to track down my post and get your response. Here is a copy of my dumb files. Thanks for the help!!!

https://1drv.ms/u/s!AiTin_HPb3xL0U2FGCLlDYSQVnqR?e=LSbQ9A

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I meant dump lol 

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Do I need to make a new ticket because it took me a couple days to answer?

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Thanks. I am just checking in-please do not open a new post.
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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Sorry for the delay. I looked at the last 3 dump files and nothing constructive was there, except for a cache error.
Error : DCACHEL0_WR_ERR (Proc 7 Bank 1)

Please run IPDT and post the results.

https://downloadcenter.intel.com/download/19792...


Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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--- IPDT64 - Revision: 4.1.4.36
--- IPDT64 - Start Time: 10/13/2019 10:50:54 AM
----------------------------------------------
-- Testing
----------------------------------------------
CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Pass.
CPU 1 - Floating Point - Pass.
CPU 1 - Math - Pass.
CPU 1 - GPUStressW - Pass.
CPU 1 - CPULoad - Pass.
CPU 1 - CPUFreq - Pass.
IPDT64 Passed
--- IPDT64 - Revision: 4.1.4.36
--- IPDT64 - End Time: 10/13/2019 10:54:40 AM
----------------------------------------------
PASS

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Thank you.
Let us see if the logs provide a hint about which hardware has an issue.
To better understand the issue, Please see the article below on how to share System logs.

http://www.yourwindowsguide.com/2017/12/how-to-...

Content on the above blog is written by a Microsoft MVP so it is safe. However, do watch out for the ads.
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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System Logs

https://1drv.ms/u/s!AiTin_HPb3xL0WrsyVSGU2IY-A7P?e=BdddIA

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Hi Colonial,

Please note that this is a complex issue and you might not get an immediate solution. The proposed solution can be a hit or a miss.


Disable Fast startup as a first step:

How to Turn On or Off Fast Startup in Windows 10

https://www.tenforums.com/tutorials/4189-turn-o...

Secondly,

Download and run HDTune .

http://www.hdtune.com/

Select the Disk where OS is installed.

Make screenshots of the following
the health
the error scan
the benchmark
Post back the screenshots.

Third,

Please run Disk check and post the results.

https://www.yourwindowsguide.com/2018/04/how-to...


Disclaimer:
There are links to non-Microsoft websites which would provide accurate and safe information. Watch out for ads on the websites which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Last updated April 18, 2025 Views 548 Applies to: