Code 19 Error - Mouse Not Working

Hi MudassirAC,

Thank you for posting your question in the Microsoft Community Forum.

Based on the information, you are receiving Code 19 error and unable to use the mouse after removing Kaspersky Pure 2.0.

It would be helpful if you could reply to these questions to assist you better.

1. Are you using a wired or wireless mouse?

2. What is the make and model of the mouse?

3. If it is a wired mouse and connected via USB, then are you able to connect other USB devices without any issues?

This may happen if the hardware device configuration information (in the registry) is incomplete or damaged.

Let's try the following steps and check if it helps.

Method 1:

You may check if the mouse works on a different computer.

You may also refer to the article and check if it helps:

Code 19: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged

Method 2:

You may try running the Hardware troubleshooter and check for the issue.

Hardware troubleshooter

Method 3:

If you are using an USB mouse, you may try to reinstall the USB controllers and check if you can use the mouse without any issues.

Method 4:

Remove and reinstall all USB controllers.

To remove and reinstall all USB controllers, follow these steps.

a. Click Start and type “sysdm.cpl” (without quotes) in the Open box, and then click OK.

b. Click the Hardware tab and click the Device Manager Button.

c. Expand Universal Serial Bus controllers.

d. Right-click every device under the Universal Serial Bus Controllers node, and then click Uninstall to remove them one at a time.

e. Restart the computer.

Method 5:

You may also get in touch with HP support and check for the latest Chipset driver updates for your system.

For further information, refer to the HP support link:

HP Download drivers and software

Hope the information helps.

Post back with the results of the troubleshooting steps provided. If you need any assistance regarding Windows let us know and we will be happy to help.

Hi MudassirAC, 

Does the mouse work on a different computer?

Method 1:

You may also try performing a SFC scan on the computer which would scan for corrupt system files on the computer and replace them.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

You may check if the mouse works on a different computer.

Method 1:

You may check if the Mousinfo diagnostic tool is available for the Mouse. If it is available, then run the same and check for the issue. If you do not have this software, you cannot open the tool.

a. Click Start and select All Programs.

b. Click Accessories and click on Run.

c. In the Open box, type mousinfo, and then click OK.

Click the mouse buttons to check whether the button clicks are recognized as UP and DOWN commands in the tool. If the mouse buttons are not recognized, you may have a defective device.

You may also get in touch with the Microsoft Hardware support for further assistance.

http://support.microsoft.com/hardware

Regarding the Windows 7 upgrade disc, what happens when you use the Windows 7 upgrade disk? Are you trying to boot from the disc or boot from the installed Winodws?

Let us know if you need further assistance with Windows related issues. We will be happy to help.

Hey JBill_78

What happened with me was I was unable to find a solution and no one was able to help me (for free, I might add) so I ended up reinstalling Windows by ripping the files from the CD onto a different computer and creating a bootable USB. It was the easiest solution I could think of on my own. You could try that, or any of the other methods I mentioned that I had tried in the first post.

Hope this helps! Good luck!