Cirrus Logic High Definition Audio issues

After updating my Dell Inspiron 3520 to Windows 10, I found that the audio doesn't work at all. When I click on the sound icon on the task bar, it just opens a troubleshooting window which tells me that I need to reinstall Cirrus Logic High Definition Audio, and kidly offers to do this for me, but the installation fails every time. So I'm left with a laptop that can't read any audio files. How do you fix this?

Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

  1. Press Windows key + X and click on Control Panel.
  2. Select Troubleshooting.
  3. Select View all on the top left corner.
  4. Click Hardware and Devices.
  5. Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the Sound driver

I suggest you to try uninstall the Sound drivers check if it works for you.

Follow the steps to uninstall the Sound drivers:

  1. Press Windows Key + X key and click Device Manager.
  2. Expand ‘Sound, Video and Game Controllers.
  3. Right-click on the Audio devices listed and click on ‘Uninstall’.
  4. Select the option to Delete driver software.
  5. Restart the computer after its uninstalled. 

Try to access the device manufacturer's website and download and install the latest chipset and sound drivers.

Hope this will fix the issue, if not let us know with the updated status and we will be happy to assist you further.

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Did not work

any other ideas?

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Last updated May 10, 2024 Views 14,381 Applies to: