Chkdsk error on external drive

Hi,

I inserted an external hard drive to my Surface Pro tablet, but Chkdsk said there was an error and it need to be repaired. Chkdsk runs for a few minutes before displaying an error without actually fixing the drive. Any ideas on what this means or if it's possible to recover the drive? I can still access it in File Explorer and see the files.

http://1drv.ms/1bXfKx3

Thanks!

|

Hi,

 

Please answer these questions in order to understand the issue better.

 

  1. What error message do you get while running check disk?
  2. What is the make and model of the external Hard disk?
  3. Did you check if External Hard disk works fine on another computer?

 

You may face this issue due to conflict between third party applications or due to system file or hard disk corruption. Follow these methods and check if it helps:

 

Method 1:

Step 1:

Check if you face the similar issue in Safe Mode, if not you can try putting your computer in a Clean Boot state in normal mode and check if it helps:

Start your computer in safe mode

http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

 

Step 2:

Follow the Microsoft KB article to perform clean boot on the computer. A clean boot helps eliminate software conflicts.

How to perform a clean boot in Windows 8.1, Windows 8, Windows 7, or Windows Vista

http://support.microsoft.com/kb/929135

Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

 

Method 2: I would suggest you to run check disk on the computer from command prompt and check if it helps:

  1. Go to Start Page.
    b) Type: CMD
    c) The Apps page will come up.
    d) Right click command prompt
    e) Click “Run as Administrator” on the bottom pane.
    f) If you get the User Account Control prompt. Click Yes to continue.
    g) At the Command Prompt, (C:\windows\system32\ type "External drive letter" eg : E: <enter>
    1. Chkdsk /r /f

 

Important: While performing scanning on the hard drive if any bad sectors are found on the hard drive when scanning tries to repair that sector if any data available on that might be lost.

 

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

John Rubdy
Forum Moderator | Microsoft Community

14 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

  • What error message do you get while running check disk?

[Window Title]
Error Checking (Silvo's Hard-drive (I:))

[Main Instruction]
There was a problem repairing this drive

[Content]
Windows was unable to repair the drive. Close this dialog box, and then try to repair the drive again.

[Close]

[Footer]
Show Details

If I click on Show Details, it opens up the Event Viewer with the report linked to in the OP.

  • What is the make and model of the external Hard disk?

Western Digital My Passport P/N WDBAAA5000ARD-00

  • Did you check if External Hard disk works fine on another computer?

I get the same error, event ID 26214.

Restarting either PC didn't help. Rerunning chkdsk from within File Explorer doesn't fix the problem, it just hits that same error in the OP log file and exits on error. Restarting in safe mode and running chkdsk from the command prompt returned the following:

The type of the file system is NTFS.

Volume label is Silvo's Hard-drive.

Stage 1: Examining basic file system structure ...

File record segment 21112 is unreadable.

File record segment 21113 is unreadable.

File record segment 21114 is unreadable.

File record segment 21115 is unreadable.

  86528 file records processed.

File verification completed.

  0 large file records processed.

  4 bad file records processed.

Stage 2: Examining file name linkage ...

An unspecified error occurred (6672732e637878 560).

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

 

Try updating the firmware for your External hardware and check.

http://support.wd.com/product/download.asp?modelno=WDBAAA5000ARD-00&x=7&y=9

Note: I highly recommend backing up all of your important files and folders onto an external or internal storage device before attempting any type of Hard disk repair or upgrade.

 

You may also run Data Lifeguard Diagnostic for Windows and check if it helps:

http://support.wd.com/product/download.asp?groupid=810&sid=3&lang=en

 

Hope this helps,

John

John Rubdy
Forum Moderator | Microsoft Community

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated March 28, 2021 Views 11,918 Applies to: