centurylink email account

Have had difficulty with centurylink email account - I am unable to get it back on Windows 10 - the account is there but can not receive or send emails
Hi Lina. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

What works most is to go to Mail Settings (gear icon at bottom of Inbox) then Manage Accounts, then choose the problem account(s), then Delete the Account.

Restart PC and retrace that path to add the account back. Make sure the Sync settings are as desired for how far back you want mail Downloaded from, whether to include Calendar and Contacts (People app).

Note that in rare cases an IP provider that doesn't use a major mail service like Yahoo, Outlook, etc may need to have Advanced Settings added. This is easiest to find by asking your provider since the Support for email is included in their monthly service. I also found these settings suggested for Centurylink: https://internethelp.centurylink.com/internethe...

If that's not enough then Reset the Mail app at Settings > Apps and Features > Microsoft Office > Modify > Repair, then Reset. Restart PC.

Finally if nothing else works reinstall the Mail and Calendar app from Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...

If you have broader performance problems go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Under "Incoming Mail Server":
2. Enter pop.centurylink.net:995:1 for the host name or imap.centurylink.net:993:1
3. Enter "Your Full Email Address"
4. Enter "Your Password"
Under "Outgoing Mail Server":
5. Enter smtp.centurylink.net:587:1 for the host name
SSL off.
6. Enter "Your Full Email Address"
7. Enter "Your Password"
8. Select "Save”.
http://internethelp.centurylink.com/internethel...
Virginia - Time Lady.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated July 14, 2020 Views 1,665 Applies to: