I have an HP 15 Pavilion Laptop running Windows 10
I started having issue with shift keys on keyboard last week, but problem went away, so thought a glitch, yesterday issue came back after notebook had been working without issue.
Problem is as follows.
If i use either shift key in type in word, notepad, email even search I get zcvx,m?> from then on any keys hit are shown in capital letters, to get lower case I have set set caps lock on, however a number of symbols are then inaccessible, such as full stop, / key, #for example which makes entering logons difficult.
I have added no new software prior to yesterday for well over 2 weeks, the last windows update was on 5 January 2018 Verson 1709 (KB4056892)
I have run sfc /scannow and DISM nothing found, tried Hard reset, reoved and installed keyboard drivers.
On screen keyboard works OK, but not really suitable for day to day use.
If I hit restart goes to recovery screen indicating I would have thought a Windows error tried start up repair option but is unable to repair problem.
I have tried an external wireless keyboard which works some of the time, but gives same problem from time to time, a restart usually fixes it with this keyboard.
Does anyone have any further suggestions before I go down the reset PC route, which will be a pain as will need to spend an amount of time installing all the programs again.