Cant use some important functions on my laptop.

Hello,

I would recommend clean installing Windows from a USB.

Do you use Windows 10 or 11? The directions differ between the two.

Hope to hear back from you.

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly?

Please try to return to the login screen
While holding the Left Shift key, click the Power icon at the bottom right > Restart
This will bring you to Windows Recovery Environment
Select Troubleshoot > Advanced Options > Uninstall Updates
Uninstall latest quality update

If this doesn't work, Select Troubleshoot > Advanced Options > System Restore
Select the restore point at an earlier date where everything is still working.
Click Next then Finish

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV
Independent Advisor

Yesterday i was using it, i noticed some lag so i restart it and when it turned on again it was like this. I am going to try what youre saying later when i get home. thx btw

Thank you for updating me with that information. I look forward to receiving your update.

Hi, when i tried this it asked me for a recovery key, the problem is that i dont have a account linked to this laptop so i cant get a recovery key.

i also got this message, i cant enter system prot because i cant use internet in this laptop.

If performing a Reset this PC did not work and most methods fail, you may need to consider performing a Clean Installation of Windows 11.

Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 11". Instructions inside the link.
Note: Please make sure to uncheck the "Use the recommended options for this PC" box.
https://www.microsoft.com/software-download/win...
Please try checking the link below for more details.
https://www.elevenforum.com/t/create-windows-11...

If you want to retrieve your important files, Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Click Repair your computer > Troubleshoot > Command prompt
Type: notepad.exe
Press Enter
Click File, then Open
This will open a Mini-Explorer that you can use to find folders or individual files that need to backup, right click the files to Send to USB flash drive.

Kindly refer to the link below on How to perform a Clean Installation of Windows 11
https://www.elevenforum.com/t/clean-install-win...

Kindly let me know if this helps or if you have any further concerns by clicking the "Reply" button at the end of my response. I will appreciate it.

Kind regards,

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi,

I have a HP laptop with windows 11

how can i format it with a usb? it seems to be the only option because i cant format it normally because it always ask me for my bitlocker key, wich i dont have because this laptop isn't linked to any of my microsoft accounts.

Hello,

To do this, you will need a USB flash drive with at least 8GB of capacity. If you have another computer, download the Media Creation Tool (click here for Windows 10, and click here for Windows 11), and then run the exe once it downloads. If you get a UAC prompt, simply push Yes. Once the MCT comes up, insert your USB flash drive, choose your architecture, language, and time/currency format, make sure to push "USB Flash Drive", as this will move the files from the ISO to your flash drive. Let the MCT do its thing, and then eject the flash drive once it's done.

On the non-functioning computer, boot from the USB flash drive, and then once the Windows Installer comes up, push "Install Now". When installing, push the drive that has Windows on it, and at the bottom, push "Format". This will erase everything on the drive, including your files, but it will also delete the BitLocker encryption as well. Then, continue to install Windows.

After it finishes installing, complete the OOBE (Out-of-Box-Experience), and then you should be on your way.

If you don't have a second computer, ask a friend or family member.

Let me know how this goes.