Can't use hybrid transport passkeys on Windows 11 23H2

Hello, Ali Zarei

Welcome to Microsoft Community.

Since multiple colleagues are experiencing the same issue, contacting your IT department is a good idea. They can help ensure that all devices and systems are configured correctly and might have interim solutions to keep your work flowing smoothly.

If the issue is critical, consider using alternative authentication methods temporarily, such as traditional passwords or other forms of multi-factor authentication, until a fix is released.

Yuhao L

Microsoft Community Technical Support

Hi,

The problem is widespread; users from various organizations are facing the exact same challenges.

Hello, Ali Zarei

I understand that you are saying many organizations are affected, which raises suspicion about a Windows update. But that’s not the main point. We need to know what your IT department has done. Have they discussed this issue with the IT departments of other organizations? What commonalities do the devices and configurations of these organizations share? Have you asked the IT department about this? Regardless of whether you solve it yourselves or report it to Microsoft later, your IT department needs to verify things first.

Yuhao L

Microsoft Community Technical Support

Hello,

After reviewing the issue with our team, we found no suspicious commonalities between the computers, such as specific services or software. The failures seem to occur unexpectedly when using hybrid transport passkeys with both Android's native and third-party authenticators.

Hello, Ali Zarei

If possible, test the passkey functionality on a clean installation of Windows to see if the issue persists. This can help determine if the problem is related to specific configurations or software: How to make clean install of Windows 11 - Microsoft Community

Since this problem is widespread, it would be beneficial to report it directly to Microsoft. They might already be aware of the issue and could provide a fix or workaround. Click the Windows icon in the bottom-left corner of your screen or pressing the Windows key on your keyboard, and type “Feedback Hub” in the search bar. When you see the Feedback Hub app in the search results, click on it to open. Fill in the details about the issue, including the error messages and steps to reproduce the problem.

Also, if your organization has an enterprise support agreement with Microsoft, contact your dedicated support representative for assistance.

Yuhao L

Microsoft Community Technical Support