I bought a new Asus laptop and it came with Windows 10 Home. I want pro for Bitlocker and the remote desktop. I went online to the Microsoft Store on Jan 2 and bought the upgrade (from this new computer) and it seemed to be applying it (progress circle went from zero to 100%) then rebooted the laptop and then I got a popup notification "We couldn't upgrade your edition."
Since then it's been a nightmare trying to get this done and a huge amount of time lost for me. I thought things were going to be all better and marvelous with Windows 10, but it's been nothing but frustration. I talked to MS on the phone, went to the Microsoft store in person with it (multiple trips), talked to Asus. Nothing works. MS generated a new product key for me, and putting that in doesn't work (tried two different places in Settings where it allows you to enter a new product key). Was told by MS on the phone that it can only be done using a DVD upgrade. Took it back to the MS store for that, and then told me that if they do it that way it will wipe out all of the data and apps that I just spent a week re-installing. I thought the Pro code is built into Win 10 already, and it just takes a product key or license to "Unlock" it? So why have to reinstall the OS and reimage my whole machine? Very frustrated with Microsoft and Win10, maybe I should have listened to others and went with the Macbook.
Thanks for any help. Bill
