Cant update windows 11 23h2 update from 21h2

This is the error we keep getting
the mountvol workaround which we did from win10 also doesn't work

This error 0x80070652 indicates another instance of the setup is running.

Restart Windows and run an in-place upgrade using the ISO.

See:

Hi @ramesh,

I have restarted , shutdown and tried all the three methods

From assistant, In Place, and Boot.

Still we get the same error.

I get either the above error or 0x800700b7

Thanks,

Vishal

Hi Vishal,

1) Please open Disk Management and maximize it. Adjust the column widths in the top pane to make all the entries visible. Post a screenshot.

2) Share the following setup log file on OneDrive (or any other host) and post the link here:

C:\$WINDOWS.~BT\Sources\Panther\setupact.log

Note: "C:\$WINDOWS.~BT" is a hidden folder. To access it, press Win + R, type "C:\$WINDOWS.~BT" and click OK.

---------------------------------------------------------------

(How-To: Share OneDrive files and folders - Microsoft Support)

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

OneDrive sharing options - screenshot: https://imgur.com/a/vZyxpY9

1) Please check for safeguard holds:

Enable or Disable Safeguard Holds for Feature Updates in Windows 11 | Windows 11 Forum

Safeguard holds for Windows | Microsoft Learn

2) Run the V2 log collector and post a share link into this thread using drop box, or google drive

BSOD - Posting Instructions - Windows 10 Forums

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

3) Run: upgrade_failure_info > post a share link

Ten Forums - Windows 10 Help and Support Forum

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums




4) Run: HealthCheckApp > post a share link

https://aka.ms/GetPCHealthCheckApp




5) Run setupdiag > post a share link

https://go.microsoft.com/fwlink/?linkid=870142




6) Run Tuneup plus > post a share link

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

Batch files for use in BSOD debugging - Windows 10 Forums



For share links please use drop box or google drive.


Make sure that links are available without sign in.

Hi ,

Here you go the log setupact.log

Thanks,

Vishal

Hi,

Here you go - pc debug.

Thanks,

V

Hi ,

Here you go the log setupact.log

Thanks,

Vishal

Hi Vishal,

1) Uninstall CrowdStrike Falcon Sensor. You can install it later if needed.

2) Update the BIOS. Version 01.30.00 Rev.A seems to be available for your HP system. Please check it out.

3) Clean boot Windows using msconfig.exe. A clean boot is the process of starting Windows without loading third-party apps and services. Please see this Microsoft article for more information.

How to perform a clean boot in Windows - Microsoft Support:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

(Important; You need to first enable "Hide all Microsoft Services" before clicking "Disable all".)

4) Enable Memory Integrity. To enable memory integrity in Windows, go to Windows Security > Device security > Core isolation details > Memory integrity. If it shows any incompatible drivers, post the screenshot here.

-----------------------------------------------

If the setup doesn't succeed, share the latest setup logs.

Please perform the following steps:

1) Find a flash drive that you can format (> or = 8 GB)

2) Create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)

3) Uninstall CrowdStrike

4) Create a new restore point:

5) The BIOS Version/Date HP R70 Ver. 01.23.00, 29/11/2022

Upgrade the BIOS: 1.23 > 1.30

HP EliteBook 840 G6 Notebook PC Software and Driver Details

6) Decrypt bitlocker

7) Place the computer into clean boot:

7) Detach the non-Windows disk drive

8) Perform an in place upgrade repair using the MCT (Windows iso)

a) while in clean boot

b) with detached non-Windows drives and any other non-essential hardware

c) with a decrypted drive

d) with disconnected Wifi and Ethernet (perform updates only after a successful upgrade)

Installation Failure: Windows failed to install the following update with error 0x80242016: Windows 11, version 23H2.

Commit Failure: Windows failed to commit the following update with error 0x800700B7: Windows 11, version 23H2

Installation Failure: Windows failed to install the following update with error 0x80240017: 2024-07 Update for Windows 11 for x64-based Systems (KB5001716).

{Delayed Write Failed} Windows was unable to save all the data for the file C:\Users\VishalAdmin\AppData\Local\Microsoft\Edge\User Data\Default\History-journal; the data has been lost. This error may be caused if the device has been removed or the media is write-protected.

{Delayed Write Failed} Windows was unable to save all the data for the file C:\Users\VishalAdmin\AppData\Local\Microsoft\Edge\User Data\Default\Favicons-journal; the data has been lost. This error may be caused if the device has been removed or the media is write-protected.

Metadata check: Metadata record on volume C: could not be read and has been marked for rebuild. If failures continue, decrypt volume.

Failed to verify metadata file against Primary copy. Volume: C:, Start Offset: 2252156928, Read Length: 65536, Copy: 3, Number of Copies:3

Failed to verify metadata file against Primary copy. Volume: C:, Start Offset: 1194123264, Read Length: 65536, Copy: 2, Number of Copies:3

Attempt to reset the system has failed. Changes to the system have been undone.

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

The previous system shutdown at 11:23:49 am on ?12/?02/?2025 was unexpected.

Hi ,

Here you go the log setupact.log

Thanks,

Vishal

Hi Vishal,

1) Uninstall CrowdStrike Falcon Sensor. You can install it later if needed.

2) Update the BIOS. Version 01.30.00 Rev.A seems to be available for your HP system. Please check it out.

3) Clean boot Windows using msconfig.exe. A clean boot is the process of starting Windows without loading third-party apps and services. Please see this Microsoft article for more information.

 

How to perform a clean boot in Windows - Microsoft Support:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

(Important; You need to first enable "Hide all Microsoft Services" before clicking "Disable all".)

4) Enable Memory Integrity. To enable memory integrity in Windows, go to Windows Security > Device security > Core isolation details > Memory integrity. If it shows any incompatible drivers, post the screenshot here.

-----------------------------------------------

If the setup doesn't succeed, share the latest setup logs.

Hi,

I tried this but still the same issue.
setupact.log

Thanks,

Vishal