Hi,
A corrupted profile data may cause for the Xbox app not to work properly. To help resolve your concern, kindly perform the following solutions:
Solution 1: Run the troubleshooter for Windows apps
Check out this
page and follow the prompts on your screen.
Solution 2: Check for apps and games from Windows Store
Click this
link and perform the steps provided.
Solution 3: Check your device for Windows software and driver updates
To check for the latest updates for your Windows 10-based device, perform the instructions provided
here.
Solution 4: Sign in as a different user
- Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
- Select your account name from the top-left corner of the menu, and then select Switch account.
- Sign in with an account other than the one you were using.
- Access the Xbox app and check if it now works correctly.
Solution 5: Uninstall and reinstall the Xbox app
- Type Windows Powershell in the search box.
- Right click Windows Powershell and select Run as administrator.
- Copy and paste the following command:
get-appxpackage Microsoft.XboxApp | remove-appxpackage - Press Enter.
Restart your Windows 10 device to refresh and sync all changes made. Then, download and install the Xbox app
here and check if it works correctly this time.
Feel free to get back to us if anything comes up so we can provide further assistance.