can't move files from one folder to another

I am trying to move pdf files from one folder to another and they won't transfer.  A message pops up with the progress and just says 0% and nothing happens.  Windows 10. 
 

Question Info


Last updated November 14, 2019 Views 1,148 Applies to:

Hi Melissa,

Thank you for posting your query on Microsoft Community.

As per the issue description you are unable to move files from one folder to another. The issue could be if there is some third party conflict or some startup items is restricting it to get transferred. It could be if you don't have administrator permission to transfer the data.

Try the steps provided below and see if it helps you to fix the issue.

Method 1

Step 1

Let’s boot the computer in Safe Mode and check if issue reappears. Safe mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you’re using. You may refer to the article mentioned below to boot the computer in safe mode.

Windows Startup Settings (including safe mode)

Step 2

If your computer works fine in safe mode, I would suggest you to perform clean boot

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

 

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135/en-us

 

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Method 2

If issue still persists try to provided full permission to that folder and then try to transfer them. You can refer to the below steps to provide full permission to a particular file or folder.

  1. Select the file or folder which you need to provide full permission.

  2. Now right click on that file or folder and click on Properties.

  3. Click on the Security tab.

  4. Click on the user account through which you are logged in. Clicking on the user will show you the permissions set for the user pertinent to the folder.

  5. After you have viewed the permissions that are already set, you can now click on the Advanced Button that is right below the "Permissions for Authenticated Users".

  6. Once you have clicked Advanced, a box would appear, the "Permission Entries" box, which shows all the permissions that are set for the users.

  7. Now, after you have spotted the user whose permissions you wish to change, click "Change Permissions".

  8. Click on the user you would like to edit, and then click the option that says "Change Permissions" which is right below the box. To change permission you have to click on edit.

  9. Once edit is clicked, you are going to get the same box pop up but this time you can actually edit the options. You can do that by clicking the "Administrators" user again, and this time, you are going to click the "Edit" option.

 

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,

Ramesh Kumar.

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Thanks you for the advice. It's hard to say yet if this has helped yet. It doesn't happen consistently. 

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