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Can't login with new local User

I am giving my laptop to my sister so I removed my Microsoft account from the pc and changed the user name and then windows told me to restart to change it. After restarting I enter the right password on the user and then windows just begins to load and then goes back to the same login screen. How can I get into windows or why is it stuck in this loop?

Hi Sean,

Thank you for bringing up your query on Microsoft Community.

We sincerely regret for the inconvenience caused.

Please be assured that we will do our best to help you.

  • How many user account do you have on the computer?

  • Do you receive any error code/message? If yes, what is the exact error code\message you get? 

Let us try to start your computer in safe mode with Networking and check if the issue appears there as well.

Safe mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started.

Refer: Start your PC in safe mode in Windows 10

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

Let us know the status, we are happy to assist you further.  

Thanks & regards,

Abdul Malik

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That is the only user on the pc and no message comes up

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Hello Sean, 

Thank you for keeping us updated.

You may try to enable the built in administrator account and try to create a new user account and transfer all the user profile data of the old account.

Follow the below steps:

  • Press and hold on the Shift Key from the Windows sign in screen and click on Restart.
  • Follow the path Troubleshoot> Advanced Options > Start Up settings.
  • Click on Restart.
  • Choose Enable Safe Mode with Command Prompt.
  • At the command prompt, type net user administrator /active:yes and then press Enter.
  • Type net user administrator <Password>, and then press Enter.

Note: In this command, <Password> represents the actual password that you want to set for the administrator account. 

  • Type exit, and then press Enter.
  • Log off the current user account. 

Note: Type net user administrator /active:no to disable the Built-in Administrator after adding the Microsoft account.

Hope it helps.

Do update us with the status we are glad to assist you further.  

Thanks & regards,

Abdul Malik

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Question Info

Last updated August 1, 2021 Views 1,133 Applies to: