Can't log in with my PIN anymore (code: 0x80070032)

I updated my BIOS and after the restart, tried to login using my PIN. Got the message in the picture.

Also tried to restart the PC several times, but every time I try to login with my PIN, I get the same message.

Downloaded the Windows Troubleshooter (wu170509.diagcab), ran all the fixes and the program says everything is OK, but the problem still persists, I can't login with my PIN.

I can login using my Microsoft Account, so I thought if I delete the PIN or change my password, I'll be able to fix the problem, but that didn't work either.

When I tried to "add PIN"(change the existing one), I got a message in the Windows Security window: We couldn't sign you in, my login info, and "The request is not supported" in yellow color. I am logged in with my MS Account, why is that message showing up?

When I tried to change my MS Account password, I got: Something went wrong, Try again or select Cancel to set up your device later (Retry didn't work for me either).

Now my question is "What is that "something" that went wrong, and how can I fix it"?

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Answer

Andre Da Costa

Volunteer Moderator

Give this a try:
Delete NGC folder and add a new PIN code

Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
In NGC folder delete all the files. To do so you must be logged as Administrator.
delete the temp folder within the NGC folder
Now go to Settings > Accounts > Sign-in Options.
Click Add a PIN and add a new PIN code for your account.

Now the PIN login should be working again.

Switch to local account and add a PIN code

Option 2:

try to switch to local account, and the add a PIN code. Here’s how to do that:

Go to Settings > Accounts and locate your account.
Click Sign in with a Local Account instead.
Follow the instructions to set up a local account.
Sign out and sign in with your local account.
Now add a PIN code.
After you’ve added your PIN code you need to locate your account under the Accounts section in Settings.
Choose Sign in with a Microsoft Account instead.

That’s it, PIN login should be working now for your account

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Can't log in with my PIN anymore (code: 0x80070032)

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Can't log in with my PIN anymore (code: 0x80070032)

Replies (9) 

Question Info

Replies (9)