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Can't log in to home computer due to school email account being disabled?

Hello, so on my home PC it says that it is not letting me log in via pin. The error it gives me is "you can't sign in with this account, try a different account." I think the reason for this is that the account was using my college email address, which may have just been disabled since I graduated two years ago. I have no way to log in to my PC and I am unsure what steps I should take from here. I have already contacted my college to see if there is anything I can do to restore the account, but I was hoping that there could be a fix on the windows side of things. Thanks!
Hi, I'm Elise, an independent advisor and I'd be happy to help with your issue.

I would try to disconnect the PC from the internet and sign in with the last known password and see if that works.

Otherwise I think you would have to perform a clean installation of Windows 10, unless you have another account which you can sign in with on that PC.

Please let me know if you need any further assistance.

Kind Regards,
Elise

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Unfortunately it does not even let me reset my PC since there are no administrator accounts on it.

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If you can get access to another PC, then you can create a USB installer to perform a clean installation:

https://support.microsoft.com/en-gb/help/15088/...

Kind Regards,
Elise

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Last updated March 18, 2024 Views 1,169 Applies to: