Can't log in after clearing TPM because touch keyboard and handwriting panel service is disabled

Hi, after resetting TPM and came to log in, it says "Your PIN is no longer available due to change to the security settings on this device. Click set up your PIN again." So I did that but I could not type my password, the keyboard doesn't writing in Microsoft log in box. I tried other methods like type my password in WiFi label box and copy it to paste it in Microsoft log in box but that didn't work. So what can I do to log in my laptop or at least enable touch keyboard and handwriting panel service to be able to type my password ?

Thank you in advance.

Abdelrahman.

Hello, Abdel. I'm Greg, 10 years awarded Windows MVP, here to help you.

First I'll give you the latest tutorial fixes for this error, then the full set of WinRE repairs to apply these and other repairs to get it working again:

https://techfactss.com/your-pin-is-no-longer-av...

https://appuals.com/your-pin-is-no-longer-avail...
(Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

https://www.youtube.com/watch?v=7pu_lRdwyR4


If necessary to apply these fixes and others to get Windows signed in, Use whichever method works in this link to get into Repair Mode so you can try the necessary repairs or do a Reset:
https://www.elevenforum.com/t/boot-to-advanced-...

Easiest is to force shutdown by holding in the power button. Do this twice. The third time you power on it should start into Repair Mode. Once in the Repair Mode try the numbered steps below.

It may be necessary to create bootable media on another PC to access Advanced Startup Options to try repairs, a Reset or do the Clean install. The bootable media has it's own set of files so that repairs or Reset might work better, doesn't require a password, and you'll have it to if necessary do the vastly superior Clean Install.

To create Windows 11 Installation Media on another PC install Media Creation Tool and follow the directions here under Create Installation Media, expand the link for "Before you get Started:" https://www.microsoft.com/en-US/software-downlo...

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key given here: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, on second screen choose Repair Your Computer, then Advanced Troubleshoot Options, then:

1) Try a System Restore to a point before the problem started,

2) If that fails try Uninstall Updates as far back as necessary to see if this was caused by an Update,

3) Open the Command Prompt to:

a) run System File Checker following Option Two here: https://www.elevenforum.com/t/use-system-file-c...

and DISM: https://winaero.com/how-to-repair-windows-11-wi...

b) run a full Disk Check: https://allthings.how/how-to-run-chkdsk-in-wind...

c) trigger Safe Mode with Networking (for internet) or Safe Mode following https://helpdeskgeek.com/windows-11/how-to-star... to roll back Updates & Drivers in Windows Update History, update your drivers from the PC/Motherboard manufacturer's website and try the other numbered repairs.

You can also create a new Local Admin account to replace yours: https://pureinfotech.com/create-local-administr...

d) From the Command Prompt enable the built-in hidden Admin account using Option 5 here: https://www.elevenforum.com/t/enable-or-disable..., sign in leaving password blank, create a new Local Admin account to sign into, set up, move your files over, when ready delete the old account to convert the new one to MS Account:
https://pureinfotech.com/create-local-account-w.... Then hide the built-in Admin again.

4) If those fail then go back to Troubleshoot Options to do a Reset. Choose to Save Nothing so it creates a new account (Rescue files if necessary first from Step 6 below) and Cloud Option to download latest fresh installation files instead of using corrupted onboard files.

5) If that fails choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof. Everything needed to Clean Install is here:

https://www.windowscentral.com/how-do-clean-ins...

https://www.microsoft.com/en-in/software-downlo...

6) If you have files that aren't backed up you can use the same bootable media to try to rescue your files using these methods: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
____________________________
Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Last updated April 6, 2024 Views 3,326 Applies to: