Ask a new question

Cant import photos from iphone to usb device connected to laptop

I have win11 on my brand new HP laptop. It recognises my iPhone 15 Pro Max, so when I open Photos it can see the phone. I want to import photos from my iPhone straight to a USB drive plugged into the laptop, but the Photos app doesnt see the USB drive. It sees the iPhone, and will allow me to move photos onto the laptop or into the cloud, but there is no sign of the usb drive... I can use the usb drive for anything else on the laptop, and in fact have moved many of the picture and video files onto it over the last few months without a problem. This is something I can still do - it is just the Photo app that cant see it. I am struggling to find another way to move media from my iPhone to my usb drive...

Hello Gary and Jenni Simpson,

Thanks for reaching out here in the Microsoft Answers Community.

Based on the description, it could be caused by the Photos app failed to recognize the USB drive. Please try unplugging and re-plugging the drive, and see whether it appears. You can also try rebooting the laptop.

If it still does not show up, it could be a bug in the Photos application. If that is the case, I recommend sending feedback regarding the issue through the Feedback Hub (if convenient, please provide as much detail as possible, including pictures, reproduction videos, etc.).

Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels.

Thanks for your patience and understanding.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 17, 2025 Views 149 Applies to: