Can't get to login screen

In windows 10 when I turn my computer on I get the time and date screen then I hit a key to go to the login everything just gets slightly darker and the login box doesn't pop up and when I try booting I'm safe mode I get blue screened I've restarted a bunch and have cut power completely but nothing's working
Answer
Answer

Hello,

There could be a number of reasons for this type of issue to occur. As a first troubleshooting step, we can suggest using the command prompt from Windows 10 Boot Options menu to run bootrec commands. This is to check for broken or corrupted system files and repair them as necessary. Here are the steps:

  1. Try to force shut down your PC three times using the power button, until you get to the Windows Recovery Option.
  2. Choose Troubleshoot > Advanced Options.
  3. Select Command Prompt.
  4. Enter the following commands in the Command Prompt:
  • bootrec.exe /rebuildbcd
  • bootrec.exe /fixmbr
  • bootrec.exe /fixboot

Once the repair is done, restart your PC and check if the issue is resolved. Let us know the outcome, so we could provide further assistance as necessary.

We'll keep an eye out to your response.

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Question Info


Last updated October 8, 2023 Views 16,170 Applies to: