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Cant factory reset

It says credentials couldn't be verified and whenever I try to reset my pin it says Something went wrong and I can't even go in safe mode cause my bitlocker won't work it says its wrong or won't work please help

Hi, good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

If performing a Factory Reset does not work, you may need to consider performing a Clean Installation of Windows 11.

Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 11". Instructions inside the link.
Note: Please make sure to uncheck the "Use the recommended options for this PC" box.
https://www.microsoft.com/software-download/win...
Please try checking the link below for more details.
https://www.elevenforum.com/t/create-windows-11...

If you want to retrieve your important files, Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Click Repair your computer > Troubleshoot > Command prompt
Type: notepad.exe
Press Enter
Click File, then Open
This will open a Mini-Explorer that you can use to find folders or individual files that need to backup, right click the files to Send to USB flash drive.

Kindly refer to the link below on How to perform a Clean Installation of Windows 11
https://www.elevenforum.com/t/clean-install-win...

Kindly let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.

Kind regards,

John DeV
Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope you can respond to me within two days, I would appreciate it. This will allow me to see and be notified of your response.

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I also forgot to mention i cant log in either cause of credentials couldn't be verified

And when I follow the steps it says Something went wrong and I can't reset from shift + restart cause I deleted my bitlocker but did have it written down. What do I do. Also I can't recover cause it says windows didn't load properly please help I need for work

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Last updated March 27, 2025 Views 4 Applies to: