Can't download anything from store with windows 10

I am using hp envy with windows 10 already installed when purchased.  I had to send it back to hp or Microsoft for a WiFi issue and when I got it back it had been reset and they changed my user name for my signing in to my account as administrator to USER and I don't know if that has anything to do with why I keep getting an error msg whenever I try to download an app from the store.  I need to know how to change to a Microsoft account from a local account.  It says it has run into a problem but doesn't say what the problem is or give me any option other than cancel or go back.  I keep looping around and around and around asking me for my username and password and then when I click on changing to Microsoft account and click next it acts like it's going to work but then gives me the same message.  We are unable to complete request at this time please try again later.  This has been going on for weeks now.  
 

Question Info


Last updated March 7, 2019 Views 160 Applies to:

Hi Jodi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow the below article to change the local account to Microsoft account and check fi it helps.

Sign in with a Microsoft account

http://windows.microsoft.com/en-in/windows-10/getstarted-microsoft-account

Method 2: I suggest you to run the app trouble shooter as below and check if it helps.

Run the troubleshooter for Windows apps

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Please get back to us with an update on this issue, we will be happy to help.

Thank you

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Hello,

I suggest you to create a new user account and check if this helps.

Here are the steps:

  1. Go to Settings.

  2. Choose Accounts and then select Family and other users.

  3. Select add someone else on this PC.

  4. Enter a user name and hit next.

  5. Click on Finish.

  6. Sign out from the current Account and Log into the new account.

Write us back with the status.

Thank You.

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