Can't change value for Diagnostic and usage data

Hi! I discovered I'm not picking up Microsoft Reward Points since my Privacy settings were incorrect.

I went to 'Diagnostic and usage data' and found it was set to 'Basic'. Unfortunately the field is greyed out, and I am unable to change it to another option.

Does anyone know how to fix this?

Many thanks!

 

Question Info


Last updated August 27, 2019 Views 2,460 Applies to:

Hello,

Let's have that resolved. Follow steps below to configure through the Reg file:

The .reg files below make changes to the DWORD value in the registry key below.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection

AllowTelemetry DWORD

0 = Security (Enterprise and Education editions only)
1 = Basic
2 = Enhanced
3 = Full (Recommended)

Update us with the outcome.

Regards.

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Hi! I tried your suggestion. I even tried changing the value to '2', rebooting, and then back to '3' (which it was already set to). No luck! I've attached images of the regedit setting and also the Privacy page.

I do see at the top it says: "Some settings are managed by your organization". Since this is a private PC (Surface) being used at home, I have no idea what that means, unless I've been hacked.

Do you have any other thoughts on how I can take control?

Thanks!

piers

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Hi,

With regard to your query, we'd like to know if you already tried to change the Feedback frequency status from Always to Automatically (Recommended)?

We look forward to your response.

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Hi,

With regard to your query, we'd like to know if you already tried to change the Feedback frequency status from Always to Automatically (Recommended)?

We look forward to your response.

HI Rafael,

Sorry not to reply earlier, but your suggestion never appeared in my inbox!

Yes, indeed I tried that, too, and it is currently set to Automatically (Recommended). No change, I'm afraid. The box is still greyed out.

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Hello,

To isolate this concern, may we know if you are the administrator of the computer? If not, we suggest that you contact your IT administration to have this option available for you.

Regards.

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Hello,

To isolate this concern, may we know if you are the administrator of the computer? If not, we suggest that you contact your IT administration to have this option available for you.

Regards.

I am the 'Administrator', in that I'm retired, and this Microsoft Surface is sitting on a table in my house! I do not work for a company, and I have no idea why it would be asking me for Administrative Privileges!!!

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We would like to know more about this concern, kindly answer the following:

  • May we know the build of the computer?
  • Any changes on the computer prior to this concern?
  • Aside from the suggested troubleshooting steps on this thread, what troubleshooting steps have you tried so far?

We will be waiting for your response.

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