Hi there! I'm Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.
I recommend running the troubleshooter for hardware and devices with the headphones connected. This tool is designed to check for any misconfiguration on your drivers and repair them for you.
Select the Start button.
Type Troubleshoot and then hit Enter.
Select Hardware and Devices under Find and fix other problems.
Click Run the troubleshooter.
Follow the on-screen instructions.
Should the issue continue, you can refer to this support article for further troubleshooting. The link has steps on how to troubleshoot sound issues in Windows 10.
https://support.microsoft.com/en-us/help/452028...
Hope this helps
Sincerely,
Louie
