Can't Add Photo to iCloud Shared Album via the iCloud Shared Album Apps

Hi Lung Fung Liong,

Welcome to Microsoft Community.

Messages without error codes can make troubleshooting difficult.

If possible, would you mind sharing more information about this issue with us?

• Is the situation a recent phenomenon?

  Or has it existed for a long time?

• Were there any special events in the device before the situation occurred?

  For example, system update, driver update, application update, BIOS update?

• What network environment is your device in?

  Is it a domain network (school or work network)? Or home network?

• Is this phenomenon limited to iCloud application?

• Is the situation the same when you observe it in a completely different network environment (hotspot or USB shared network)?

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support

Hi Kyo. Y

Thanks for your update. Pls the following FYI:

• Is the situation a recent phenomenon?

  It has been existing since the installation of iCloud Shared Album Apps.

• Were there any special events in the device before the situation occurred?

  Nothing Done

• What network environment is your device in?

  Home Network

• Is this phenomenon limited to iCloud application?

  Sorry. It is related to iCloud Shared Album Apps.

• Is the situation the same when you observe it in a completely different network environment (hotspot or USB shared network)?

  Yes

Well, I really don't think this is issue is related to the network connection issue. It is likely related to the iCloud Shared Album Apps itself.

Anyhow, any chance to seek further advice from the iCloud Shared Album Apps support?

Regards

Hi Kyo. Y,

Any update comment for my former update?

Thanks & Regards

Hi Lung Fung Liong,,

Thank you for getting back to us.

Problems with the iCloud app itself are also a possibility.

We tried to perform tests but are limited by the domain environment and are unable to carry additional devices.

If the issue is indeed only related to the iCloud application, we can generally prioritize consulting with Apple to see if the issue is caused by some specific configuration of iCloud.

iCloud - Official Apple Support

If Apple speculates that the issue is not with iCloud itself, then we may need to perform troubleshooting from other angles of the system.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support

Hi Kyo.Y

Thanks for your reply and find the following FYI:

• Is the situation a recent phenomenon?

  Yes. In effect, it has been occurred since the the installation of the Apps. In the mean time, it is noticed that adding the photo to the shared album in the Window side won't sync with the the one being stored in the iCloud .

• Were there any special events in the device before the situation occurred?

  Not

• What network environment is your device in?

  Home network

• Is this phenomenon limited to iCloud application?

  Yes

• Is the situation the same when you observe it in a completely different network environment (hotspot or USB shared network)?

Yes

Many thanks.

Regards

Paul