Can't access my MS account on my new phone but can on another phone

I'm trying to set up a new phone and when I'm asked to input my account password I get a message saying an incorrect password has been entered too many times. Please reset my password after set up but I can't get to set up without the password. I can log into my account on other devices just not my new phone. Can anyone help with this problem?

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Hello,

Welcome to Microsoft Community.

I understand that you can't access your account on your new phone.

I suggest you add another verification method.

-Sign in to account.live.com/proofs/manage/additional

-Select Add a new way to sign in or verify

-Choose Use an app

-Open Authenticator on the phone and select the plus icon

-Select Personal account then tap Scan a QR Code​

Best Regards,

Nice | Microsoft Community Support Specialist 

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Question Info


Last updated March 31, 2025 Views 25 Applies to: