Canon MX850. Printer showing offline

My printer is showing offline, but it is powered on and i have checked and rechecked the connections but it is still showing offline.  The printer is a Canon MX850.

 

Answer
Answer

Hi,

Method 1

Check and make sure that printer is not set to offline.

a) Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer.

b) Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open.

c) Go to "Printer" in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online.

Method 2

If the above step fails then run the fixit tool available in the below link and check if it helps.

Printing problems and printing errors

http://support.microsoft.com/mats/printing_problems/

Make sure that you have the latest printer drivers installed on your computer.

For more information on updating drivers, see Update drivers: recommended links


Method 3: Restart the printspooler service

Refer the link to restart the Print Spooler service section from the following Microsoft article to restart print spooler service:

Why can't I print?

http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

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Last updated April 21, 2025 Views 27,360 Applies to: