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Cannot open onedrive files as now requesting Windows Hello PIN - and I have never created one

I use onedrive and have recently had a problem opening both excel and word.   When I click on the file and open in excel, it then AGAIN asks for my email / password - even though I have already logged onto onedrive. 

When I then key in my email / password, I get the following screens:

Then I get the Windows Security box. When I click on cancel - this appears:

and if I click on "Ill set up my account later"  nothing happens!

Help!  I now cannot access my onedrive files from my computer.  I can still open the files via excel online and can download.

Could this be due to having multiple microsoft log ons?  How do I overcome?  I dont want to setup / windows hello.

Thanks

Hello,

Go to Windows Settings (or simply type Windows key + I) > select Accounts > Sign-in options > Windows Hello

Create your PIN :-)

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Hi MarcTec13

How easy was that - thank you!!

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Hi Polly,

I'm glad I could help you. :-)

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Question Info

Last updated July 30, 2023 Views 726 Applies to: