Cannot log into my new Dell Laptop

1) No, though i am connected to my home wifi.

2) No, it was a Brand New computer just out of the box.  

3) i have no other profiles.  I have never been able to even get into the computer for the first time.  As i said, i took it out of the box.  Turned it on.  Cortana started talking to me.  Walked me through choosing my country (USA), then found my wifi.  I gave it my wifi password, and once it was connected to that, Cortana said she was going to check for software updates (i had not even had the chance to load any software).  She said, 'Oh, we found some updates, so i will download those, your computer will restart and then we can continue to set up your computer' or something to that affect.  I have not even been able to get to the main windows screen.  I cannot get to the start button.  NOTHING!

Thank you!  

On that model, just as the Dell logo appears press Ctrl + F11 and see if you get the Dell Recovery options

If Not:

Start PC, just as the Dell Logo disappears and Windows attempts to load, press and hold Power Button for 5 - 10 seconds to perform a hard shut down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Go to Troublshoot - Advanced Options - Reset this PC
Choose to keep nothing
Then start the Reset

It gets to a Blue screen that says Recovery, and talks about how the operating system did not load properly then says i will need a recovery disk or USB device and if i don't have one, i should contact the pc manufacturer (which i don't have a disk or device).  Then it gives me the option to Press Enter to try and load, 2) Press F8 for Startup settings or ESC for UEFI settings.  i tried f8 and i get a list of 9 options (Debugging, Boot Logging, Low Resolution Video, Safe Mode, Safe Mode with Networking Safe mode Command Prompt, Disable Driver enforcement, disable early launch & Disable automatic restart ?

tried F6 Safe mode with Command Prompt, but it just takes me back to the login screen that i can't log in to???  

Hi Richard, if the method below does not work, you should probably return your new system to Dell and demand a new System . . .

Start the laptop, just as the Dell Logo disappears and Windows attempts to load, press and hold Power Button for 5 - 10 seconds to perform a hard shut down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Go to Troublshoot - Advanced Options - Reset this PC
Choose to keep nothing
Then start the Reset

Hello,

There are certain factors which might differ to the situation that the original poster experienced. What we strongly recommend is that you create a new post with the details of the issue included. This is to provide you with the troubleshooting steps corresponding to your situation. You may check the articles below for reference.

How to begin your own, new thread about your computer & problem

Suggestions for asking a question in help forums

Regards.