Hello,
I have an MSI Raider GE66, Windows 11, 12th Gen Intel Core i7-12700H 2.70 GHz processor, and 64-bit operating system with x64-based processor. It is hooked up to a Samsung UltraGear ultra-wide monitor via DP.
For a few months now, my computer will just crash suddenly. Sometimes it will restart itself, other times, my screen will be on (I can see the backlight) but will be blank/black and I have to force restart with the power button.
I found that SearchHost.exe was crashing and causing a critical error. I repaired Cortana and then ended up removing the program as I have no use for it.
I've used Command Prompt to check to see if any system files are broken, using the following commands:
DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH
DISM /ONLINE /CLEANUP-IMAGE /SCANHEALTH
DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH
DISM /ONLINE /CLEANUP-IMAGE /STARTCOMPONENTCLEANUP
SFC /SCANNOW
All ran without finding anything. Today, I have 17 critical error events alone in Reliability Monitor.
The most recent events are as follows:
Source: Windows
Summary: Windows stopped working
Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000019c (0x0000000000000050, 0xffff800690551080, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4f3a148d-5964-4673-8ace-0f9097744a60.
__________________________________________________________________________________________________________________________________________
Source: Windows
Summary: Windows was not properly shut down.
Description: The previous system shutdown at 1:29:06 PM on 5/1/2024 was unexpected.
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Source: Windows
Summary: Hardware error
Description: A problem with your hardware caused Windows to stop working correctly.
Problem signature:
Problem Event Name: LiveKernelEvent
Code: 1a1
Parameter 1: ffff8281b4fca040
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Extra information about the problem:
Bucket ID: LKD_0x1A1_WIN32K_CALLOUT_WATCHDOG_win32kbase!UserPowerInfoCallout
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Source: Windows
Summary: Shut down unexpectedly
Problem signature:
Problem Event Name: BlueScreen
Code: 19c
Parameter 1: 50
Parameter 2: ffff800690551080
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Extra information about the problem:
Bucket ID: 0x19C_DRVSETMONITORPOWERSTATE_HANG_nvlddmkm!osDevReadReg032_X64
_________________________________________________________________________________________________________________________________________
Source: Windows
Summary: Shut down unexpectedly
Problem signature:
Problem Event Name: BlueScreen
Code: 19c
Parameter 1: 50
Parameter 2: ffff9a8e8787b080
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Files that help describe the problem
042524-22984-01.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml
_________________________________________________________________________________________________________________________________________
Source: Windows
Summary: Shut down unexpectedly
Problem signature:
Problem Event Name: BlueScreen
Code: 19c
Parameter 1: 50
Parameter 2: ffffa80ee2bea080
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Files that help describe the problem:
041824-21937-01.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml
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These crashes almost never happen when I am actively using the computer. They seem to happen when it is idle. My monitor will have gone into sleep mode and when I wiggle the mouse to wake it up, the computer doesn't respond. When I open the clamshell, either the screen is black but on, as stated before, or the MSI logo comes on as it's already rebooted itself.
If anyone could help me out, I would greatly appreciate it. I'm about to lose my mind and this computer isn't even a year old yet. If it is a hardware issue, I would like to figure that out ASAP while it is still under warranty and can be fixed.
I will try my best to provide any other information you may require to help me troubleshoot this issue.
Thank you.
